Lead Stewarding Supervisor, Luxury Hotel Operations

SOFITEL; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Sofitel Gold Coast Broadbeach is seeking a dedicated Stewarding Supervisor to lead the Stewarding Department in a luxury hotel setting. Reporting to the Chief Steward, you will combine operational stewarding duties with shift supervision, training and compliance responsibilities to ensure safe, hygienic and efficient back-of-house operations.

You will supervise ambassadors, allocate duties, conduct pre-shift briefings, monitor cleaning schedules, and ensure HACCP and safety standards are upheld

Qualifications

• Previous experience in stewarding, kitchen operations, hospitality cleaning or similar high-volume environment.
• Experience supervising or leading a shift or team.
• Sound knowledge of HACCP, cleaning and sanitation practices, chemical safety and workplace health and safety.

Responsibilities

• Supervise Stewarding Ambassadors during shifts and support the Chief Steward in daily operations.
• Allocate duties according to occupancy, functions and service periods.
• Conduct pre-shift briefings and ensure smooth handovers.
• Assist busy periods and uphold standards.
• Maintain cleaning schedules for kitchens and back-of-house areas.
• Inspect work and address sanitation or organisation issues.
• Monitor temperatures, chemical dosing and HACCP documentation.
• Ensure compliance with safety and hygiene requirements.
• Coach and mentor Stewarding Ambassadors.
• Record breakages and equipment damage accurately.

Skills

Stewarding supervision

Leadership

HACCP knowledge

Communication

Problem-solving

Job description

Sofitel Gold Coast Broadbeach is seeking a dedicated Stewarding Supervisor to lead the Stewarding Department in a luxury hotel setting. Reporting to the Chief Steward, you will combine operational stewarding duties with shift supervision, training and compliance responsibilities to ensure safe, hygienic and efficient back-of-house operations.

You will supervise ambassadors, allocate duties, conduct pre-shift briefings, monitor cleaning schedules, and ensure HACCP and safety standards are upheld