Lead SRE & Platform Reliability

Heidi Health Corp.; City of Melbourne; On-site; AUD 140,000 - 210,000; Full time

Benefits offered by this job

Learning budget ($1k)

Health/wellness allowance

Home office budget

Parental leave 26 weeks

Parental leave 2nd 18 weeks

Fertility support

Work from anywhere 4 weeks

Equity

Job summary

Heidi Health Corp. is expanding its core Platform/SRE team. You will lead a small SRE group, stay hands-on with incidents, and scale the team as Heidi grows. You’ll shape reliability standards, hire, and structure the team while remaining deeply involved in day‑to‑day operations.

You’ll own production, improve dashboards and alerts, and collaborate with engineers to ensure production readiness. This is a hands‑on leadership role requiring strong incident response and cloud/Kubernetes expertise.

Qualifications

• 7+ years in SRE, DevOps, platform, or operations-heavy roles, with team leadership experience.
• Proven record of hiring, coaching, and growing engineers.
• Experience supporting production systems and on‑call rotations.
• Ability to debug live systems under pressure.
• Strong cloud infra experience at scale (AWS preferred).
• Hands-on with Kubernetes and containerized workloads.
• Experience with infrastructure as code (Terraform or similar).
• Proficient with monitoring/alerting tools (Datadog/Prometheus) and alerting strategies.
• Scripting/automation experience (Python, Bash).
• Experience defining owning SLOs, error budgets, and capacity planning.

Responsibilities

• Participate in on‑call and incident response; lead incidents end‑to‑end.
• Improve operational reliability via alerts, automation, and process improvements.
• Own the production environment across Kubernetes and cloud infra.
• Strengthen observability with dashboards, logs, and traces.
• Reduce operational toil through tooling and runbooks.
• Support safe change with deployments, rollbacks, and readiness checks.
• Write and maintain runbooks; conduct blameless post‑mortems.
• Collaborate with engineers on production readiness and service ownership.
• Lead and grow the SRE team; manage headcount and on‑call structure.
• Decide team focus and balance reliability work with capacity planning.

Skills

SRE leadership

AWS cloud

Kubernetes

IaC (Terraform)

Monitoring (Datadog/Prometheus)

Automation scripting (Python/Bash)

Incident response

SLOs & capacity planning

Tools

Terraform

AWS

Datadog

Prometheus

Kubernetes

Job description

Heidi Health Corp. is expanding its core Platform/SRE team. You will lead a small SRE group, stay hands-on with incidents, and scale the team as Heidi grows. You’ll shape reliability standards, hire, and structure the team while remaining deeply involved in day‑to‑day operations.

You’ll own production, improve dashboards and alerts, and collaborate with engineers to ensure production readiness. This is a hands‑on leadership role requiring strong incident response and cloud/Kubernetes expertise.