Lead Specialist Customs Broker – Build ANZ Clearance

FedEx; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

Regional exposure across ANZ and APAC

Leadership development & coaching

Health & wellness programs

Employee discounts

Job summary

FedEx Australia is seeking an experienced Customs Broker Lead to help build a brand-new specialist brokerage function and shape clearance strategies across Australia, New Zealand and APAC. You’ll lead complex clearance matters, design processes, and partner with customers to deliver compliant, standout outcomes.

The role offers hybrid flexibility, forward‑looking projects, and opportunities to influence operations and future strategy within a global organisation.

Qualifications

• Significant experience in customs clearance, brokerage or international trade compliance.
• Strong knowledge of customs regulations and brokerage operations.
• Experience handling complex or escalated customer and clearance matters.

Responsibilities

• Lead the resolution of complex and escalated customs clearance matters.
• Support the design and implementation of operational processes and procedures.
• Act as a key technical expert for specialist brokerage activities.
• Partner with customers to develop effective clearance solutions.
• Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions.
• Support training, knowledge sharing and capability development.
• Drive continuous improvement initiatives and process enhancements.
• Contribute to automation and system improvement projects.
• Ensure compliance with customs regulations and company standards.
• Provide guidance and support on complex brokerage issues.

Skills

Customs clearance

Brokerage operations

Leadership

Communication

Problem solving

Stakeholder influence

Coaching

Travel flexibility

Job description

FedEx Australia is seeking an experienced Customs Broker Lead to help build a brand-new specialist brokerage function and shape clearance strategies across Australia, New Zealand and APAC. You’ll lead complex clearance matters, design processes, and partner with customers to deliver compliant, standout outcomes.

The role offers hybrid flexibility, forward‑looking projects, and opportunities to influence operations and future strategy within a global organisation.