Customs Broker Lead: Build a New Specialist Function

Federal Express Corporation AMEA

Sydney

Hybrid

AUD 180,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Hybrid working

Regional exposure across ANZ

Leadership opportunities

Career development

Job summary

FedEx is seeking an experienced Clearance Broker Lead to build and lead a specialist clearance capability across Australia, New Zealand and APAC. You will shape processes, drive strategy, solve complex client challenges and become a recognized expert in specialist clearance solutions.

The role offers hybrid working arrangements with travel opportunities, leadership development, and the chance to influence the future direction of clearance operations within a global logistics leader.

Qualifications

Significant experience in customs clearance, brokerage or international trade compliance.
Strong knowledge of customs regulations and brokerage operations.
Experience handling complex or escalated customer and clearance matters.
Ability to influence stakeholders and build strong working relationships.
Proactive, solutions-focused mindset and strong communication skills.
Experience coaching, mentoring or supporting team development.

Responsibilities

Lead the resolution of complex and escalated customs clearance matters.
Design and implement operational processes and procedures.
Act as a key technical expert for specialist brokerage activities.
Partner with customers to develop clearance solutions.
Collaborate with cross-functional teams across Operations, Clearance, Commercial and Regulatory functions.
Drive continuous improvement initiatives and process enhancements.
Contribute to automation and system improvement projects.
Ensure compliance with customs regulations and company standards.