Specialist Customs Broker Lead

FedEx; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

Regional exposure across ANZ and APAC

Leadership development & coaching

Health & wellness programs

Employee discounts

Job summary

FedEx Australia is seeking an experienced Customs Broker Lead to help build a brand-new specialist brokerage function and shape clearance strategies across Australia, New Zealand and APAC. You’ll lead complex clearance matters, design processes, and partner with customers to deliver compliant, standout outcomes.

The role offers hybrid flexibility, forward‑looking projects, and opportunities to influence operations and future strategy within a global organisation.

Qualifications

• Significant experience in customs clearance, brokerage or international trade compliance.
• Strong knowledge of customs regulations and brokerage operations.
• Experience handling complex or escalated customer and clearance matters.

Responsibilities

• Lead the resolution of complex and escalated customs clearance matters.
• Support the design and implementation of operational processes and procedures.
• Act as a key technical expert for specialist brokerage activities.
• Partner with customers to develop effective clearance solutions.
• Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions.
• Support training, knowledge sharing and capability development.
• Drive continuous improvement initiatives and process enhancements.
• Contribute to automation and system improvement projects.
• Ensure compliance with customs regulations and company standards.
• Provide guidance and support on complex brokerage issues.

Skills

Customs clearance

Brokerage operations

Leadership

Communication

Problem solving

Stakeholder influence

Coaching

Travel flexibility

Job description

A chance to help shape where Clearance goes next, not just manage what's already there.

We're looking for an experienced Customs Broker who wants more than processing declarations and managing day-to-day operational activities.

This is a rare opportunity to help build a specialist customs function from the ground up. Working closely with senior leaders, you'll help shape processes, influence strategy, solve complex customer challenges, and become one of the recognised experts in specialist clearance solutions across Australia and New Zealand.

If you've ever wanted the chance to have a genuine say in how a clearance function operates, this could be the opportunity you've been looking for.

Why this role is different

Most brokerage leadership roles involve stepping into an existing operation and maintaining what's already there.

This role gives you the opportunity to:

• Help build a brand-new specialist brokerage function from the ground up
• Design and improve SOPs, workflows, controls and operating standards
• Work with customers and stakeholders across Australia, New Zealand and APAC
• Contribute to automation, technology and process improvement initiatives.
• Solve complex clearance and customer challenges
• Participate in customer meetings, presentations and solution design discussions
• Recruit, coach and develop future team members as the function expands
• May involve Travel within Australia and overseas
• Work Monday to Friday professional hours, with hybrid flexibility once established in the role

What you’ll be working on

You'll work on the shipments, customers and problems that don't fit neatly into standard brokerage processes.

As the Clearance Broker Lead, you'll be responsible for helping establish and grow a specialist clearance capability that delivers exceptional customer outcomes while maintaining the highest levels of compliance and operational excellence.

• Lead the resolution of complex and escalated customs clearance matters
• Support the design and implementation of operational processes and procedures
• Act as a key technical expert for specialist brokerage activities
• Partner with customers to develop effective clearance solutions
• Collaborate with teams across Operations, Clearance, Commercial and Regulatory functions
• Support training, knowledge sharing and capability development
• Drive continuous improvement initiatives and process enhancements
• Contribute to automation and system improvement projects
• Ensure compliance with customs regulations and company standards
• Provide guidance and support on complex brokerage issues

What success looks like

Within your first year, you'll have:

• Established yourself as a trusted expert for complex brokerage and clearance matters
• Helped define how the new specialist customs function operates across Australia and New Zealand
• Become a key contributor to the future direction of clearance operations across ANZ

We're interested in experienced customs professionals who combine strong technical capability with leadership potential and a passion for continuous improvement.

What you’ll bring to the team

• Significant experience in customs clearance, brokerage or international trade compliance
• Strong knowledge of customs regulations and brokerage operations
• Experience handling complex or escalated customer and clearance matters
• The ability to influence stakeholders and build strong working relationships
• A proactive, solutions-focused mindset
• Strong communication and problem-solving skills
• Experience coaching, mentoring or supporting team development
• Relevant customs qualifications, licensing or certifications as required

What you can expect to get

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Competitive salary package
• Hybrid working arrangements once established in the role
• Rare opportunity to build a new specialist function
• Regional exposure across Australia, New Zealand and APAC
• Involvement in innovation, automation and business improvement initiatives.
• Genuine influence over business processes and future strategy
• Opportunity to grow your leadership profile within a global organisation
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on medical insurance, computers, electronics, travel packages, and much more

Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are.We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If you're an experienced customs professional who wants to help shape the future of specialist brokerage services across Australia and New Zealand, we'd love to hear from you.