Lead Specialist, Customer Data Platform for Personalisation

Optus Enterprise; New South Wales; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid office + remote work 2 days

Parental leave up to 16 weeks

Optus U micro-credentials

Employee discounts

Wellbeing support and counselling

Free Optus bus service

Job summary

Optus is seeking a Lead Specialist - Customer Data Platform to shape how customer data is onboarded, unified and activated across the organisation. You will work at the intersection of data engineering, customer platforms and activation, delivering trusted data through Salesforce Data Cloud.

You’ll design, build, test, and deploy Data Cloud solutions, lead onboarding initiatives, and collaborate with enterprise data teams to meet governance standards and enable personalised customer engagement

Qualifications

• Hands-on experience with Salesforce Data Cloud, including data modelling and identity resolution.
• Strong SQL skills and scripting with Python or similar languages.
• Experience delivering customer data solutions in a complex enterprise environment.
• Strong stakeholder engagement skills and ability to translate business requirements into scalable data solutions.
• Salesforce certifications and Agile delivery experience are highly regarded.

Responsibilities

• Design, build, test, and deploy Salesforce Data Cloud solutions that enable personalised customer experiences.
• Collaborate with data engineers, architects, platform owners and activation teams to ensure data is trusted and ready for use.
• Design and configure Data Model Objects, Data Stream Objects, Data Lake mappings, and ingestion frameworks within Salesforce Data Cloud.
• Lead end-to-end customer data onboarding initiatives across development, testing and production environments.
• Establish data quality controls, validation processes and implementation standards.
• Partner with enterprise data platform teams to ensure curated datasets meet governance standards and Data Cloud requirements.

Skills

Salesforce Data Cloud

Data modelling

Ingestion frameworks

Identity resolution

Databricks

SQL

Python

Agile delivery

Stakeholder engagement

Tools

Salesforce Data Cloud tooling

Databricks

Data Lakes

Job description

Optus is seeking a Lead Specialist - Customer Data Platform to shape how customer data is onboarded, unified and activated across the organisation. You will work at the intersection of data engineering, customer platforms and activation, delivering trusted data through Salesforce Data Cloud.

You’ll design, build, test, and deploy Data Cloud solutions, lead onboarding initiatives, and collaborate with enterprise data teams to meet governance standards and enable personalised customer engagement