Lead Service Technician

Convergint; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Training and development provided

Career progression opportunities

Equal Opportunity Employer

Job summary

Convergint is seeking a full-time Lead Field Technician for our Victoria operations in Melbourne. You will provide customer and technical support for CCTV, access control, and IP/cloud-based systems, while installing and commissioning complex setups.

You will respond to service calls, perform maintenance, and generate detailed service reports to support invoicing and cost tracking. On-call duties and collaboration with our remote IT team are part of the role.

Qualifications

• Minimum 8 years’ experience as Service technician with industry/trade qualifications.
• Experience with various Gallagher, Genetec, Integriti, Milestone and Avignon EACS systems.
• Willingness to work on an On-Call Roster.
• A valid driver’s license with a clean driving record.
• A valid Victoria Security License.
• Construction Induction White Card.
• Proficiency in MS Office applications.

Responsibilities

• Provide customer and technical support for installed security CCTV, access control, and IP/cloud-based products.
• Service and support existing customers by responding to service calls, programmed maintenance and customer support programs.
• Install and commission on complex systems as needed.
• Produce accurate and detailed service reports for customers and Convergint to enable invoicing and job costing.
• Rostered after-hours emergent service calls.
• Coordinate with remote IT team for on-site support.

Skills

Customer focus

Technical troubleshooting

Security systems

Programming

On-call readiness

Education

Industry/trade qualifications

Tools

MS Office

Gallagher

Genetec

Integriti

Milestone

Avignon

Job description

Convergint is searching for a full-time, enthusiastic and customer service-oriented Lead Field Technician to join our Victoria operations.We are looking for someone who provides the right solution the first time.

Convergint – Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

The Role

As a Lead Field Technician you will be responsible for providing customer and technical support for installed systems Security CCTV, Access Control Systems, and other IP or cloud-based products.

You will service and support existing customers by responding to service calls, programmed maintenance, Customer Support Programs as well as performing installation and commissioning on complex systems.

What you’ll do with “Our Training and Your Experience”.

Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. This is not only through providing a solution to the service call, but ability to communicate with client on site about faults and update your scheduling team accordingly.

Respond to routine and some non-routine customer service calls, scheduled maintenance calls. Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects, as necessary.

CompleteaccurateanddetailedservicereportsforcustomersandConvergintpromptlytoallowforaccurate invoicing and job costtracking.

Rostered after-hours emergent service calls.

Work with our remote IT team who will provide support on site.

Assist with the development and updating of best practice techniques.

To be successful in the role you will need to have:

Exceptionalcustomerfocusandabilitytoworkunderpressure; abilitytomaintain awarenessofandseektomeettheneedsandwantsofthecustomer withoutbeingprompted.

High-levelcommunicationskills-written,oral,andliaison.

Strongtechnicalskillsand/orexperience relatedtoelectronic securitysystems.

Programmingskillsandprovenabilitytotroubleshootproblemsandlookforsolutions.

Requirements:

Minimum 8 years’ experience as Service technician with industry /trade qualifications

Experience with variousEACS systems Gallagher, Genetec, Integriti, Milestone, Avignon

Willingness to work on an On-Call Roster

Avaliddriver’s licensewithacleandrivingrecord.

A valid Victoria SecurityLicense.

ConstructionInductionWhiteCard

AproficiencyinMSOfficeapplications.

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.

Opportunities for career progression

Training and development provided.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.