Implementation Engineer, Sydney

Convergint; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

Convergint is looking for a full-time Implementation Engineer to lead application engineering, programming, troubleshooting, startup and checkout of installed projects in our security/building automation environment.

You will analyze plans, produce diagrams, oversee procurement, and provide on-site support ensuring top-quality service for customers. A bachelor’s degree in CS/EE and relevant experience are required.

Qualifications

• Bachelor’s degree in computer science, electrical engineering, or related field.
• Experience with electronic security or building automation is preferred.
• Strong problem-solving and troubleshooting abilities.

Responsibilities

• Analyze plans, specifications and contracts to determine project requirements and manage estimating, design, tracking, startup and planning phases.
• Prepare shop drawings and wiring diagrams from project plans showing device locations and wiring.
• Serve as the customer’s best service provider and be Convergint’s first choice for service.
• Provide custom system integrations, upgrade planning and execution, audits and consultation.
• Prepare or review submittal booklets with schematics and technical literature.
• On-site installation, startup, checkout and turnover support.
• Act as technical resource to sales, including attending pre-booking meetings.
• Prepare databases and programming for computer-based systems.
• Provide diagnostics and troubleshooting support for problems to customers, sales and service teams.
• Mentor less experienced staff and transfer knowledge to peers.

Skills

Customer focus

Engineering principles

Programming skills

Self-starter

Communication skills

Organizational skills

Education

Bachelor's degree in CS/EE

Tools

AutoCAD viewing software

MS Office

Job description

Convergint is looking for a full-time, enthusiastic, results driven and customer focused Implementation Engineer to join our amazing culture. In this role you will have responsibility for the application engineering, programming, troubleshooting, start-up, and check-out of assigned installed projects including a variety of projects that vary in complexity.

Convergint Technologies – Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

The Role

You will be responsible for:

• Carrying out in-depth analysis of plans, functional specifications and contracts in order to determine and advise on overall project requirements; manage a variety of aspects of project including estimating, design, tracking, start up and planning phases; material and equipment procurement.
• Providing input, reviews and may prepare shop drawings and wiring diagrams, based on project plans and specifications, showing location of devices, equipment, and wiring etc.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
• Preparing and/or review formal submittal booklets, containing schematics, and technical literature as necessary to support each contract.
• Providing on site assistance with the installation and start up, check out and turnover processes.
• Acts as a technical resource and support to sales executives including attending pre booking meetings.
• Preparing databases and job related programming for computer based systems.
• Providing diagnostic and troubleshooting support for possible problems including debugging software, electrical problems, installation problems etc to existing customers, sales team and service department as necessary.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. Transfers knowledge and expertise to peers.

To be successful in the role you will need to have:

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Solid knowledge of engineering principles and practices related to electronic security and building automation systems
• Solid programming skills and proven ability to troubleshoot problems and look for solutions
• Must be a self-starter and work well without supervision
• Strong verbal, written and interpersonal communication skills
• Solid organizational skills and the ability to handle multiple projects simultaneously
• Proficient computer skills including MS Office applications (Outlook, Word, Excel); previous exposure to AutoCAD viewing software; solid networking & IT skills (Security & Building Automation primarily).

Experience requirements:

• Minimum of three years of previous, relevant low-voltage systems project experience required
• Experience in one or more of the following industries preferred: electronic security and building automation

Education Requirements:

• Bachelor’s degree in computer science, Electrical Engineering, or related field.

Certifications & Licenses:

• Valid driver’s license required
• Valid security license required for the relevant state
• Product-specific certifications (eg Lenel, C-Cure, Milestone, Genetec) preferred.

Only shortlisted candidates will be contacted.