Salesforce PM

TalentReady; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Job summary

TalentReady is seeking an experienced Salesforce Project Manager to lead a Service Cloud implementation from discovery to go-live in a hybrid Sydney-based setup. This hands-on leadership role requires strong stakeholder engagement and the ability to drive outcomes in a fast-paced consulting environment.

You will coordinate across business analysts and technical teams, facilitating Agile ceremonies and delivering clear, executive-ready updates.

Qualifications

• Proven experience as Salesforce Delivery Lead / Project Manager.
• Strong hands-on experience delivering Salesforce Service Cloud implementations.
• Deep understanding of Salesforce ecosystem and delivery lifecycle.
• Experience managing Business Analysts.
• Strong business-facing PM skillset — translating between technical teams and stakeholders.
• Excellent communication and presentation skills.

Responsibilities

• Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
• Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
• Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
• Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
• Own delivery planning including roadmap, risks, dependencies, and milestones.
• Provide clear, structured updates and presentations to senior stakeholders.
• Ensure best practice across Salesforce delivery, governance, and release management.
• Drive a high-performance delivery culture focused on accountability and outcomes.

Skills

Salesforce Delivery Lead

Project Management

Agile / Scrum

Stakeholder Management

Communication Skills

Delivery Leadership

Tools

Salesforce

Job description

Salesforce PM (Service Cloud)
Sydney (Hybrid)
Immediate Start
Contract Role
Full Australian Working Rights Required

We're partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.

This is a hands-on leadership role where you'll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.

The Role

You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a fast-paced environment.

Key Responsibilities

• Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live)
• Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes
• Act as the primary point of contact for stakeholders, driving alignment and managing expectations
• Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads
• Own delivery planning including roadmap, risks, dependencies, and milestones
• Provide clear, structured updates and presentations to senior stakeholders
• Ensure best practice across Salesforce delivery, governance, and release management
• Drive a high-performance delivery culture focused on accountability and outcomes

Key Requirements

• Proven experience as a Salesforce Delivery Lead / Project Manager
• Strong hands-on experience delivering Salesforce Service Cloud implementations
• Deep understanding of the Salesforce ecosystem and delivery lifecycle
• Experience managing and working closely with Business Analysts
• Strong business-facing PM skillset — able to translate between technical teams and stakeholders
• Excellent communication and presentation skills (this is critical)
• Confident managing multiple stakeholders and driving alignment
• Experience working in Agile delivery environments

Nice to have

• Salesforce certifications (Admin, Platform, etc.)
• Scrum / Agile certifications (CSM, PSM, SAFe)
• Experience in consulting or client-facing delivery environments

Why this role

• Immediate start on a high-impact Salesforce program
• Strong stakeholder exposure and ownership of delivery
• Opportunity to lead from the front in a fast-moving environment

Additional information

• Long Term Contract
• Sydney based
• Lead end-to-end delivery