Lead Receptionist

Compass Group Pty Limited; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Salary packaging options

Retail discounts

Internal career moves

Job summary

Rapport is seeking a highly motivated Corporate Reception Lead to oversee our team at a premium corporate client in Sydney CBD. Deliver and uphold a premium standard of service for staff and visitors, manage day-to-day reception operations, and ensure seamless organization.

You will lead and mentor reception staff, handle scheduling, onboarding, and administrative tasks, and strive to exceed guest expectations while maintaining brand excellence.

Qualifications

• Minimum 2 years’ experience in a lead/supervisor role.
• Passion for exceptional service with a hands-on leadership style.
• Advanced Microsoft Office experience and strong administrative background.
• Impeccable grooming and a warm, engaging service approach.

Responsibilities

• Deliver and uphold a premium standard of corporate customer service for staff and visitors.
• Oversee day-to-day reception operations, ensuring seamless organisation and efficiency.
• Manage and support reception staff, including onboarding and induction of new team members.
• Handle administrative tasks, scheduling, and operational coordination.
• Consistently exceed guest service expectations and maintain brand excellence.

Skills

Leadership

Customer service

Microsoft Office

Tools

Microsoft Office Suite

Job description

• Corporate career opportunity
• Full time role Monday - Friday, standard office hours!
• Showcase your premium expertise!

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

We are currently seeking a highly motivated and experienced Corporate Reception Lead to oversee our team at one of premium corporate clients, based in Sydney, CBD!

THE POSITION

• Deliver and uphold a premium standard of corporate customer service for all staff and visitors
• Oversee day-to-day reception operations, ensuring seamless organization and efficiency
• Manage and support reception staff, including onboarding and induction of new team members
• Handle administrative tasks, scheduling, and operational coordination
• Consistently exceed guest service expectations and maintain brand excellence

THE PERSON

• Minimum 2 years’ experience working in a similar lead/supervisor role
• A passion for exceptional service with at leading from the front
• Advanced Microsoft suite experience and strong administration background
• A hands-on leader who can jump in and show how it is done
• Impeccable grooming with a warm and engaging service style

THE BENEFITS

• Paid parental leave
• Multiple salary packaging options to make your dollar go further
• Easy access to 100+ retail discounts
• Opportunity to learn new skills and move to different internal roles

As this is a full-time role, Full time Australian Workings rights are mandatory.

Your hard work and dedication will be recognized and rewarded through a genuine opportunity for progression across our business.