EOI: Guest Relations: Senior Associate

CBRE Group, Inc.; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

CBRE Group, Inc. in Sydney CBD is seeking an experienced Guest Relations professional to support day-to-day reception, hosting, and switchboard operations, ensuring a seamless client experience.

You will rotate across locations, manage MRBS bookings, assist with administration, and uphold WHS standards while delivering high-standard service in a fast-paced corporate hospitality environment.

Qualifications

• Strong organisational and time management skills with high attention to detail.
• Strong verbal and written communication at all levels.
• Excellent personal presentation.
• Experience in corporate or five-star hotel environment or event management.
• Administrative skills in Word, PowerPoint, Zoom, Excel and Outlook.

Responsibilities

• Manage guest arrivals and lobby hosting for a seamless experience.
• Provide support for Reception and Switchboard; address complaints and feedback.
• Rotate across locations and oversee day-to-day functions.
• Coordinate catering and AV requirements as requested.
• Manage MRBS bookings and amendments per client requests.
• Support Guest Relations Executive with performance feedback and objectives.
• Maintain workspace standards and drive improvements.
• Assist with administrative duties or recruitment as needed.
• Provide leadership support in absence of management for reports/BCP/auditing.
• Report client feedback in a timely manner and address issues.
• Ensure WHS compliance and incident reporting within required timeframes.

Skills

Organisational skills

Communication skills

Guest relations

Hospitality experience

MS Office suite

Problem solving

Tools

Microsoft Office

Zoom

Job description

• Excellent opportunity working with renowned, prestigious financial institution.
• Fast paced corporate guest services environment
• Sydney CBD | Land of the Gadigal people
• 2 x Full-time Opportunity on a 6-month contract with consideration on Permanent placement

About CBRE

CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About the Role:

To assist with the day-to-day Reception and Hosting operations and coverage for Switchboard. Assisting/Maintaining responsibilities of lobbies/desks and client space supporting the Guest Relations Team.

What You’ll Do:

• Manage all guest arrivals and lobby hosting for a seamless arrival experience
• Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery.
• Rotate across locations as required and oversee the day-to-day functions
• Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
• Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client’s requests
• Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team
• Management of workspace, ensure operational standards are maintained & improved.
• Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary.
• Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc.
• Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns.
• Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
• Report all incidents within specified timeframes.
• Actively demonstrate commitment to WHS and Emergency procedures.
• WFH (if applicable) set up and equipment also adheres to company’s WHS standards.

What You’ll Need:

• Strong organisational and time management skills and high level of attention to detail.
• Strong verbal and written communication skills – ability to communicate at all levels.
• Excellent personal presentation.
• Complaint handling - able to resolve problems as they arise in an appropriate manner.
• Experience in a corporate or five-star hotel environment. Or Event Management.
• Administrative skills – Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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