Lead Optical Practice Manager – Patient-First Care

George and Matilda; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Ongoing training

Family and friends discounts and benif

Mentoring and support

Collaborative team culture

Opportunity to lead a community**

Job summary

George & Matilda Eyecare in Wentworthville, NSW, is seeking a Full-Time Practice Manager/Optical Manager to lead the Wentworthville team and drive exceptional patient experiences. The role focuses on leadership, team development, and delivering high-quality care in a community practice.

Join a proudly Australian, patient-first organization offering ongoing training, staff discounts, mentoring, and a collaborative culture within a national network.

Qualifications

• 3+ years' experience in the optical industry.
• Proven experience managing or leading teams within optical, retail, or healthcare environments.
• Strong dispensing skills and technical optical knowledge.
• A demonstrated commitment to exceptional patient care and customer service.
• Experience coaching, mentoring, and developing team members.
• Strong organisational, commercial, and problem-solving skills.
• The ability to successfully manage change and drive continuous improvement.
• A consultative approach to patient care and sales.
• Confidence using optical retail systems and practice management tools.

Responsibilities

• Lead from the front and drive team success.
• Create an exceptional environment for patients and staff.
• Oversee optical practice operations and patient care standards.
• Support continuous improvement and performance development.

Skills

Optical industry experience

Leadership/people management

Dispensing skills

Team coaching and development

Customer service excellence

Job description

George & Matilda Eyecare in Wentworthville, NSW, is seeking a Full-Time Practice Manager/Optical Manager to lead the Wentworthville team and drive exceptional patient experiences. The role focuses on leadership, team development, and delivering high-quality care in a community practice.

Join a proudly Australian, patient-first organization offering ongoing training, staff discounts, mentoring, and a collaborative culture within a national network.