Lead Heavy Vehicle Service Manager – Growth & Customer

Northeast Auto Group

Gold Coast City

On-site

AUD 100,000 - 140,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay with incentives

Company vehicle

Career development

Job summary

Northeast Auto Group is seeking a hands-on Heavy Vehicle Service Manager to lead our Sitrak operation at Northeast Truck Centre, Ormeau. You will establish and grow the service department, provide strong leadership, drive performance, and deliver an exceptional customer experience while building a high‑performing team.

Reporting to the Workshop Manager, you will oversee Service Advisors, improve the customer journey from booking to service completion, mentor staff, and collaborate with OEMs and

Qualifications

Experience in Service Management is highly desirable.
Proven leadership with ability to motivate and manage teams.
Strong organisational and administrative skills.

Responsibilities

Lead daily service department operations with effective scheduling and bookings.
Improve the customer journey from booking to service completion.
Support Service Advisors with inquiries, bookings, and communications.
Build relationships with OEMs and franchise support teams.
Mentor and develop service staff for peak performance.
Collaborate with leadership to uphold dealership standards and results.
Work Monday to Friday with every 2nd Saturday as required.

Skills

Service Management

Leadership

Customer service

Communication

Organisational skills

Driver’s license

AUTOit

Tools

AUTOit

Job description

Reporting to the Workshop Manager, you will oversee Service Advisors, improve the customer journey from booking to service completion, mentor staff, and collaborate with OEMs and

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