Service Manager

North East Group; Gold Coast City; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Career growth

Family-owned culture

Job summary

Northeast Auto Group in Ormeau, QLD, is seeking a hands-on Heavy Vehicle Service Manager to lead our new Sitrak operation and establish a high-performing service department. You will work closely with the Workshop Manager to drive efficiency, coach staff, and deliver outstanding aftersales support.

This role emphasizes leadership, customer engagement, and operational oversight, with a strong focus on team development and OEM/franchise relationships to uphold our high dealership standards.

Qualifications

• Experience in service management is highly desirable.
• Strong leadership and customer service focus.
• Valid driver’s license required.
• Experience in heavy vehicle sector preferred.

Responsibilities

• Lead the daily operations of the service department, scheduling and booking.
• Oversee and improve the customer journey from booking to service completion.
• Support Service Advisors with enquiries, bookings, complaints, and communications.
• Build and maintain relationships with OEMs and franchise support teams.
• Mentor and develop service staff to peak performance.
• Collaborate with leadership to uphold dealership standards and results.
• Work Monday to Friday and every 2nd Saturday as required.

Skills

Leadership

Customer service

Operations management

Team development

Scheduling

Relationship building

Communication

Driver's license

Tools

AUTOit familiarity

Job description

We are seeking a hands-on Heavy Vehicle Service Manager to lead our new Sitrak operation at Northeast Truck Centre, Ormeau. This is an exciting opportunity to establish and grow the service department, providing strong leadership, driving operational performance, and delivering an exceptional customer experience while building a high-performing team.

About the Role

We are looking for a motivated and customer-focused leader to oversee the day-to-day operations of our Sitrak service department. Working closely with the Workshop Manager, you will lead a team of Service Advisors, strengthen customer relationships, and ensure service delivery aligns with the high standards and reputation of Northeast Auto Group.

This role combines people leadership, customer engagement, and operational oversight, with a strong focus on team development, efficiency, and delivering outstanding aftersales support.

What You’ll Do

• Lead the daily operations of the service department, ensuring effective scheduling and booking mix.
• Oversee and continuously improve the customer journey, from booking through to service completion.
• Support Service Advisors with enquiries, bookings, complaints, and customer communication.
• Build and maintain strong relationships with OEMs and franchise support teams.
• Mentor, coach, and develop service staff to achieve peak performance.
• Collaborate with the leadership team to uphold dealership standards and achieve results.
• Monday - Friday and Every 2nd Saturday as required

What You’ll Bring

• Passionate for the heavy vehicle industry!
• Experience in Service Management is highly desirable
• A genuine commitment to delivering exceptional customer service.
• A customer-focused, positive attitude.
• A valid driver’s licence.
• Proven leadership experience with a track record of motivating and managing teams
• Strong organisational and administrative skills to keep operations running smoothly.
• Excellent communication skills – both written and verbal.
• Familiarity with AUTOit -Units will be highly regarded.

Why Join Us?

At Northeast Auto Group, we know our people are our greatest strength. We welcome applicants from diverse backgrounds – whether you have a strong automotive service background or proven people management experience in another industry. If you’re ready to take the next step in your career, bring your skills, energy, and passion for customer service to our team. We’ll support your professional growth and provide the tools you need to succeed in a fast-paced, rewarding environment.

What we offer:

We are happy to reward our staff for meeting the day-to-day challenges faced head on and as such you'll receive:

• A competitive pay structure, a generous incentive scheme and fully maintained company vehicle.
• Career growth and professional development within a supportive team.
• A family-owned organisation that values safety, collaboration, and inclusivity

About us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, an Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.