Lead Content Designer - UX Writing & Web Content

CYOS Solutions; Sydney; Hybrid; AUD 138,000 - 165,000; Full time

Job summary

Department of Employment and Workplace Relations (DEWR) is seeking a Lead Content Designer to craft and manage Workforce Australia content across web and notification channels. The role focuses on UX writing, web content, and ensuring accessibility standards are met.

You will work with a virtual team across Australian offices, contributing to policy, service delivery and digital programs. Collaboration with stakeholders and data-informed improvements are key to success.

Qualifications

• Experience in writing, editing and maintaining complex content that meets user needs.
• Excellent written and verbal communication with stakeholders.
• Ability to apply Australian Government style guides and accessibility standards.
• Experience advising management and executives on content design.
• Proven track record as a professional web writer/content designer.

Responsibilities

• Designing, planning and writing content that meets user needs and is easy to understand.
• Implementing best practices using style guides and content strategies.
• Developing and maintaining relationships with stakeholders at all levels.
• Using evidence and research to improve content and user experience.
• Working with multidisciplinary teams in an agile environment and using Azure DevOps.

Skills

Content writing

Editing

Stakeholder management

UX writing

Content design

Web writing

Education

Tertiary qualifications in communications

Tools

GatherContent

Google Analytics

Google Search Console

HTML

Job description

Department of Employment and Workplace Relations (DEWR) is seeking a Lead Content Designer to craft and manage Workforce Australia content across web and notification channels. The role focuses on UX writing, web content, and ensuring accessibility standards are met.

You will work with a virtual team across Australian offices, contributing to policy, service delivery and digital programs. Collaboration with stakeholders and data-informed improvements are key to success.