Content Designer – UX Writing for Government Services

CYOS Solutions; Canberra; Hybrid; AUD 110,000 - 138,000; Full time

Job summary

The Department of Employment and Workplace Relations (DEWR) is seeking content designers to create and manage participant-facing content for Workforce Australia. You will design, review and update content across web and notification channels, working in a hybrid setup including potential office-based collaboration, to improve user experience for millions of Australians seeking work and training.

Applicants should have strong written and verbal skills, experience with UX and web writing, and the

Qualifications

• Experience with content production and analysis tools (GatherContent, GA, GSC).
• Proficiency in HTML and web content workflows.
• Understanding of WCAG, style guides and content patterns.

Responsibilities

• Design, plan and write user-centered content for Workforce Australia web and notifications.
• Apply content standards, style guides and policies to ensure accessibility.
• Collaborate with stakeholders and agile teams to develop requirements and features.
• Prepare documents, presentations and talking points for leadership.
• Support content leads and mentor junior staff within the team.

Skills

GatherContent

Google Analytics

Google Search Console

HTML

Job description

The Department of Employment and Workplace Relations (DEWR) is seeking content designers to create and manage participant-facing content for Workforce Australia. You will design, review and update content across web and notification channels, working in a hybrid setup including potential office-based collaboration, to improve user experience for millions of Australians seeking work and training.

Applicants should have strong written and verbal skills, experience with UX and web writing, and the