Lead Content Designer

CYOS Solutions; City of Brisbane; On-site; AUD 138,000 - 165,000; Full time

Job summary

CYOS Solutions seeks experienced content designers to create, review and optimise Workforce Australia content across web and notification channels.

You will write and edit content that is clear, accessible and aligned with government style guides, collaborating in an agile team and using Azure DevOps to manage work. Experience in UX writing and content architecture is essential.

Qualifications

• Experience producing and analysing content across digital channels.
• Ability to write, edit, structure and maintain complex content for websites.
• Familiarity with WCAG 2.1, Government Style Manual and Digital Service Standards.
• Strong written and verbal communication and stakeholder management skills.
• Experience in agile environments and using content-patterns and policies.

Responsibilities

• Designing, planning and writing content that meets user needs and is easy to understand.
• Implementing style guides, content patterns, strategies and policies.
• Developing relationships with stakeholders at all levels.
• Using evidence and data to improve content and user experience.
• Working with multidisciplinary teams in an agile project environment using Azure DevOps.
• Participating in workshops to develop requirements and features.
• Preparing documents, presentations and talking points.
• Mentoring staff and providing leadership where needed.
• Managing multiple content projects simultaneously with risk tracking and deadline adherence.

Skills

Content production

Analytics

UX writing

Stakeholder management

Web writing

Education

Bachelor's degree in communications

Tools

GatherContent

Google Analytics

Google Search Console

HTML

Azure DevOps

Job description

Estimated start date: Tuesday, 01 December 2026

Location of work: QLD

Working arrangements: A hybrid WFH arrangement (including remote working arrangements) will be considered on a case-by-case basis against the business requirements of the department and the needs of the immediate work area.

Contract extensions: Depending on requirements

Security clearance: Must be able to obtain Baseline clearance

Rates: $100 - $120 per hour (inc. super)

The Department of Employment and Workplace Relations (DEWR) is an Australian Government department responsible for employment, skills and training, and workplace relations policy and programs. It works to support employment opportunities, workforce participation, skills development, apprenticeships and fair, productive workplaces.

The Participant Content Team is responsible for creating and managing participant-facing content across Workforce Australia. We deliver clear, accessible and engaging information that helps participants understand their obligations, navigate employment services and access available support. Working at the intersection of policy, service delivery and digital channels, the team plays a critical role in improving participant experience and supporting the successful delivery of government employment programs.

Contractor staff support work on:

• Reforms to assessment and triaging for individuals in online services
• Enhancements to the search function and information architecture of Workforce Australia
• Digital Employment Fund streamlining
• Stream 3 trial
• Career mapping

Department of Employment and Workplace Relations (DEWR) is looking for content designers and content experts to work on written digital content related to Workforce Australia. Workforce Australia is the Australian Government's national employment services program. It helps people find and keep work, access training, connect with employment providers, and search for jobs. It also supports businesses to recruit staff.

The Participant Content team designs and delivers content that helps millions of Australians looking for work. As part of the team, you will design, create, review and update Workforce Australia content across channels. The channels these roles will focus on are web and notification content. The department has web content contained within an unauthenticated and authenticated environments. As such we seek written content experts with skills in UX writing, web writing and communication writing. Additionally, we seek applications from those who can work from one of our offices in Australia’s major cities as part of a virtual team.

While the roles available focus on web and notification content, the team produces content for a range of mediums and channels including:

• WorkforceAustralia.gov.au website (public and authenticated content)
• Digital assistant
• Notifications sent through email, SMS and mobile app.

As one of our content experts, you'll be a part of a high-performing team working to make a difference in people's lives.

Key duties and responsibilities:

• designing, planning and writing content that meets user needs and is easy to understand
• implementing best practice using style guides, content patterns, content strategies and policies
• developing and maintaining relationships with stakeholders at all levels
• using evidence, data and research to improve content and user experience
• working with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage work
• participating in workshops and planning events to develop requirements and features
• preparing documents, presentations and talking points
• working autonomously and as part of a team
• providing support to channel leads, director and mentoring less experienced staff line management and leadership responsibilities.
• manage many content projects at the same time
  • track and communicate progress
  • identify and manage risks
  • problem solve
  • meet deadlines

Technical skills required but not limited to:

• Experience with content production and analysis software such as GatherContent, Google Analytics and Google Search Console (desirable).
• Experience with html.
• Experience in writing, editing, structuring, and maintaining complex content that meets user needs
• Excellent written and verbal communication, consultation and stakeholder management skills
• Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual and Digital Service Standards
• Experience in providing advice to management and the senior Executives about content design
• Demonstrated experience as a professional web writer/content designer producing written content for websites
• Tertiary qualifications in relevant communications field.
• Qualifications and or training in writing, content design, online accessibility or user experience (UX) design.
• Previous experience in system related communications with a strategic communication approach to content
• Experience in developing information architecture and content structures that improve user experience