Lead Business Analyst – Utilities

Talent Corp; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Talent Corp in Melbourne seeks a Senior Lead Business Analyst to guide a BA team of 3+ and drive initiatives across the utilities sector. You'll map current and future processes, shape readiness criteria, and report on readiness and transitions.

Collaboration with business leaders and technology partners is essential, with a focus on AI and automation opportunities. The role emphasizes requirements gathering, stakeholder engagement, and successful testing, implementation, and adoption of changes

Qualifications

• Strong Lead BA experience managing teams of 3+ BAs.
• Utilities experience essential, preferably electricity distribution or energy retail.
• Experience across billing transformation, CIS or customer and revenue systems.
• Strong business readiness, operational transition and change impact assessment experience.
• Excellent requirements gathering, process mapping and stakeholder engagement skills.
• Experience supporting testing, implementation and business adoption.
• Practical experience using AI or automation within business analysis or transformation.

Responsibilities

• Lead BA activities, providing guidance and quality oversight to Business Analysts.
• Gather requirements and map current-state and future-state processes.
• Develop business readiness assessments, criteria and reporting.
• Assess operational impacts across people, processes, systems and data.
• Support billing, metering and customer system validation, testing and implementation.
• Coordinate change impacts, stakeholder engagement, training and adoption activities.
• Work closely with business leaders, technology teams and Systems Integrators.
• Identify opportunities for improvement through AI and automation.

Skills

Lead BA management

Utilities experience

Billing transformation

CIS / customer and revenue systems

Business readiness

Change impact assessment

Stakeholder engagement

AI / automation in BA

Job description

Key responsibilities

Lead BA activities, providing guidance and quality oversight to Business Analysts.

Gather requirements and map current-state and future-state processes.

Develop business readiness assessments, criteria and reporting.

Assess operational impacts across people, processes, systems and data.

Support billing, metering and customer system validation, testing and implementation.

Coordinate change impacts, stakeholder engagement, training and adoption activities.

Work closely with business leaders, technology teams and Systems Integrators.

Identify opportunities for improvement through AI and automation.

About you

Strong Lead BA experience managing teams of 3+ BA's

Utilities experience essential, preferably electricity distribution or energy retail.

Experience across billing transformation, CIS or customer and revenue systems.

Strong business readiness, operational transition and change impact assessment experience.

Excellent requirements gathering, process mapping and stakeholder engagement skills.

Experience supporting testing, implementation and business adoption.

Practical experience using AI or automation within business analysis or transformation.