Business Analyst

Hatch; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Payments Plus seeks a mid-level Business Analyst to turn business needs into practical, fit-for-purpose solutions across Australia’s payments ecosystem. You will gather requirements, manage stakeholder needs end-to-end, and analyze impacts on systems, data, and customers.

Working across AP+ and with external customers and vendors, you’ll drive discovery, manage requirements, and support initiatives from assessment through design, testing, implementation and operation.

Qualifications

• A bachelor degree or equivalent, and 3–5 years’ experience as a Business Analyst.
• Experience across the full delivery lifecycle: requirements elicitation, analysis, documentation, prioritisation and traceability.
• Knowledge of payments technology, IT systems and financial services.
• Experience working directly with external enterprise customers and vendors.
• Excellent written and verbal communication, ability to explain technical terms to non-technical audiences.
• Experience modelling business processes and data.
• Experience supporting validation, UAT and implementation.
• Ability to identify risks and dependencies and propose practical responses.
• Familiarity with Agile and Waterfall and tools such as Jira.

Responsibilities

• Gather requirements through the delivery and operational lifecycle.
• Model business processes and identify opportunities for improvements.
• Conduct data modelling to support analysis and solution design.
• Identify risks, issues, and benefits and outline impacts.
• Validate systems and services against requirements, experience goals, metrics, and targets.
• Identify, engage and influence a range of stakeholders to mutual benefit.
• Simplify information and translate technical jargon for non-technical audiences.
• Support testing and implementation of solutions.
• Support business transitions and help establish change and improvements.
• Create and maintain documentation regarding projects, processes, and operations

Skills

Business analysis

Communication

Data modelling

Stakeholder engagement

Payments knowledge

Agile & Waterfall

Education

Bachelor's degree

Tools

Jira

Job description

This is a Business Analyst role with Australian Payments Plus based in Sydney, NSW, AU

== Australian Payments Plus ==

Role Seniority - mid level

More about the Business Analyst role at Australian Payments Plus

Life @ AP+

We are one connected team in pursuit of one inspiring purpose: to unite people and technology to power better experiences. You’ll be encouraged to bring your ideas forward, make a difference through your work and grow your career while enjoying room for fun, friendships and flexibility in your daily life.

We’re driven by our values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the contribution of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role

Working in a 12 month max term contract, as a Business Analyst at AP+, you’ll help turn business needs into practical, fit‑for‑purpose solutions across Australia’s payments ecosystem. You’ll assess business situations, understand stakeholder needs from end to end, and analyse how proposed changes affect current systems, processes, data and customers.

Working with teams across AP+ and directly with external enterprise customers and vendors, you’ll facilitate discovery, define and manage requirements, and support initiatives from early assessment through solution design, testing, implementation and operational transition. Your analysis will help teams make informed decisions, manage risks and deliver outcomes that work for the business and its stakeholders.

Key Responsibilities

• Gather requirements through the entire delivery and operational lifecycle, including defining and managing scope, requirements elicitation, analysis and documentation, and associated prioritisation activities.
• Model business processes and identify opportunities for process improvements.
• Conduct data modelling and mapping to support detailed analysis and enable effective solution design.
• Identify risks, issues, and benefits of existing and proposed solutions and outline business impacts.
• Validate systems, products, platforms and services against requirements, experience goals, metrics, and targets.
• Identify, analyse and engage a range of stakeholders to influence their decisions and actions for mutual benefit, including resolving problems and issues, managing resolutions, and implementing stakeholder engagement and communications plans.
• Simplify information and decipher technical jargon so it is easily understood by nontechnical audiences.
• Support the testing and implementation of solutions.
• Support business transitions and help establish change and improvements.
• Create and maintain documentation regarding various projects, processes, and operations

You’ll Bring

Required experience to be successful in the role

• A bachelor degree or equivalent, and 3–5 years’ experience working as a Business Analyst.
• Business analysis experience across the delivery lifecycle, including requirements elicitation, analysis, documentation, prioritisation and traceability.
• Knowledge of payments technology, IT systems and the financial services industry, with the ability to apply that knowledge when assessing business needs and solution options.
• Experience working directly with external enterprise customers and vendors, building effective relationships and progressing complex requirements or issues.
• Excellent written and verbal communication skills, including the ability to facilitate discussions, influence stakeholders and make technical information clear to non-technical audiences.
• Experience modelling business processes and data, identifying improvement opportunities, and using analysis to support sound business decisions.
• Experience supporting solution validation, user acceptance testing and implementation, including developing or reviewing test scenarios against acceptance criteria.
• Confidence identifying risks, issues and dependencies, assessing their business impact and working with stakeholders to develop practical responses.
• Familiarity with Agile and Waterfall delivery practices and tools such as Jira; a collaborative, adaptable approach when working through ambiguity and changing priorities.

AP+ is not partnering with recruitment agencies for this role.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Payments Plus team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Gathering requirements
• Modeling business processes
• Conducting data modelling

Key Strengths

• Business analysis
• Communication skills
• Payments technology knowledge
• Agile and Waterfall familiarity
• Data modelling
• Stakeholder engagement

Why Australian Payments Plus is partnering with Hatch on this role.

Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Australian Payments Plus not with Hatch.