Lead Analyst

SimCorp; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary

Bonus

Pension

Flexible hours

Hybrid work

Professional development

Job summary

SimCorp is seeking a Lead Analyst, Client Representation in Sydney to manage first-line triage and resolution of client queries across six Securities Operations domains for APAC clients. This role works on-site in Sydney and collaborates with teams in Manila and Noida to ensure smooth onboarding and ongoing client success.

The position requires 5+ years in securities operations or client-facing roles, strong relationship skills, and the ability to coordinate across time zones.

Qualifications

• 5+ years of experience in securities operations or a client-facing operations position.
• Experience onboarding clients in the APAC timezone and coordinating with global delivery teams.
• Strong relationship management with client operational and business contacts.
• Ability to maintain records of client interactions, escalations, and resolutions for governance and audit.

Responsibilities

• Triage and resolve client queries across six Securities Operations domains, escalating only genuine exceptions.
• Support client onboarding activities in the APAC timezone, coordinating readiness with delivery teams in Manila and Noida.
• Maintain the day-to-day feedback channel between clients and the delivery teams, ensuring issues are relayed promptly.
• Provide backup coverage for the Principal Analyst / on-site SME function during absences.
• Build and maintain working relationships with client operational and business contacts.
• Mentor and guide regional support analysts working on client relationships.
• Maintain accurate records of interactions, escalations, and resolutions for governance/audit.

Skills

Client relationship management

Cross-domain knowledge

Stakeholder coordination

Escalation management

Written and verbal communication

Independent work

Job description

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this role is important for us

The Lead Analyst, Client Representation at SimCorp, is one of two on-location representatives for Securities Operations in Sydney — SimCorp's first APAC-region on-site presence for the Investment Operations Services (IOS) team. Working day-to-day alongside the Sydney Principal Analyst, this role owns first-line triage and resolution of client queries across all six Securities Operations domains (Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR) for a portfolio of APAC asset management and managed-service clients, including one on-site managed-service (BPO) engagement. This role depends on wide-ranging cross-domain expertise, effective relationship management, and close daily collaboration with teams in Manila and Noida. The Lead Analyst provides backup coverage for the on-site SME function when the Principal Analyst is unavailable.

Requirements: 5+ years of experience in securities operations or a client-facing operations position.

What you will be responsible for

• Triage and resolve client queries across all six Securities Operations domains, escalating only genuine exceptions to the Principal Analyst
• Support client onboarding activities in the APAC timezone, coordinating readiness with delivery teams in Manila and Noida
• Maintain the day-to-day feedback channel between clients and the relevant delivery team(s), ensuring issues and requirements are relayed accurately and promptly
• Provide backup coverage for the Principal Analyst / on-site SME function, including attendance at governance or service-review meetings when required
• Build and maintain working-level relationships with client operational and business contacts
• Mentor and provide day-to-day guidance to regional support and coordination analysts working on the client relationship
• Maintain accurate records of client interactions, escalations, and resolutions to support governance and audit requirements
• Provide on-site oversight support for managed-service (BPO) operations in Sydney
• Stay current on Securities Operations processes across all six functional domains to provide informed, business-aware support to clients and internal stakeholders alike

TYPE OF WORK THIS ROLE ENGAGES WITH

• Triaging and resolving client queries across trade processing, asset servicing, reconciliation, delivery excellence, operational data management, and claims & CSDR
• Coordinating with global delivery hubs across multiple time zones
• Building and maintaining relationships with client operational and business stakeholders
• Supporting client onboarding and governance activities
• Escalation management and issue tracking

What we value

• Client relationship management
• Cross-domain Securities Operations business knowledge
• Stakeholder coordination across time zones
• Escalation and issue management
• Clear written and verbal communication
• Ability to work independently with minimal guidance

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.