ICT Business Analyst

Simplus ANZ (Infosys Salesforce Practice); Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Simplus ANZ (Infosys Salesforce Practice) is seeking a Salesforce integration consultant to partner with clients on enterprise scale programs in a hybrid/remote Australia context.

You will lead workshops, design integration architectures, and deliver end-to-end Salesforce implementations while collaborating with distributed teams to drive client success and revenue growth.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS or related field.
• Enterprise consulting experience with major technology programs.
• Hands-on experience in planning, evaluating, overseeing, and configuring integrations.

Responsibilities

• Participate in sessions with Salesforce customers to understand business requirements and processes.
• Document detailed business, functional and technical requirements.
• Configure Salesforce and related third-party applications.
• Assist project managers to manage delivery outcomes and timelines.
• Coordinate with clients to maintain relationships and identify growth opportunities.
• Promote the company’s services professionally.

Skills

Salesforce integration

Enterprise consulting

Workshop facilitation

Stakeholder management

CRM data modeling

Architecture diagrams

Communication skills

Education

Bachelor's degree in CS/SE/MIS

Tools

Salesforce platform

MuleSoft

Data migration tools

Job description

Positions available in : Sydney/ Melbourne

Work Type: Hybrid/ Remote

Permanent /Full time opportunity

Every role at Simplus requires a professional who has a broad understanding of professional services and who possesses the tool kit of a consultant. That tool kit will include stakeholder management, keen business acumen, the ability to create and maintain collateral, strong collaboration skills, the ability to lead workshops, kick offs and training sessions. Consultants within our teams have inquisitive minds and are striving to continually learn and bring their “A” game every day. Being part of the team here is not only contributing to the role you do, but also

to the wider Simplus community. We are looking for candidates who can challenge the status quo, resolve tough problems, and make complex things simple. As a member of Simplus we all have three primary responsibilities:

• Be a critical thinker: solve tough problems for the world’s biggest brands, work together, and be relentless in ensuring successful outcomes for clients.
• Be a steward: look after each other and the company on our collective journey to success by being accountable, doing the right thing, and promoting a caring corporate culture.
• Be Tenacious: be determined, crafty, spirited and resilient. Challenge conventional wisdom and refuse to take no for an answer.

Qualifications / Experience / Knowledge Required

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field
• Enterprise consulting experience, including implementation experience with major technology programs
• Integration and interface experience with Salesforce, MuleSoft or other solutions
• Hands-on experience in planning, evaluating, overseeing, and configuring the integration of technological systems
• Extensive knowledge of integration files formats and canonical
• structures transmission protocols, and transformation technologies
• Ability to understand and be responsive to customer needs and to advocate for customer success
• Experience defining and delivering enterprise applications on the Salesforce platform
• Ability to work independently and as part of a distributed team and a willingness to take ownership of problems
• Strong presentation and facilitation skills - must be able to deliver workshops and strategize at a C level.

Professional/technical skills

• Ability to translate Salesforce and CRM related data/facts/info into opportunities
• Expertise in drawing activity flow and architecture diagrams
• Ability to explain technical issues with non-technical personnel
• Excellent interpersonal skills and the ability to have a presence in a meeting environment
• Ability to prepare and deliver workshops/training

Responsibilities / Duties

• Participate in sessions with Salesforce.com customers and other team members to understand Business Requirements and Business Processes Analysis
• Document detailed business, functional & technical requirements and analyse data and execute data migration strategies and mapping
• Configuration of Salesforce.com and related third party application
• Assist project managers to manage delivery outcomes, time frames and change management processes
• Liaison with clients on an ongoing basis, to maintain and develop the business relationship ensure satisfaction with services provided and identify opportunities for further growth
• Co-ordinate escalations to bring about resolution to meet client standards
• Always Promote the Company’s business in a positive and professional manner

This job description is a close guideline as to what you will be asked to do in your role. It is not exhaustive, and you may be asked to contribute to work outside of what is set within this document. Simplus is able to ask you to work outside of this remit within reasonable direction.