Principal Operations Analyst

SimCorp; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Flexible working hours

Hybrid work model

Professional development opportunities

Job summary

SimCorp, a global leader in integrated investment management solutions, seeks a Principal Analyst, Client Representation in Sydney. You will be the senior on-site SME and primary client interface for Securities Operations in APAC, coordinating with Manila and Noida delivery teams and representing SimCorp IOS at governance meetings.

You will coach the Sydney Lead Analyst, manage relationships with asset managers and administrators, oversee on-site BPO operations, and drive continuous improvement

Qualifications

• 5–8+ years of experience in securities operations, including client-facing or managed-services work.
• Proven ability to lead complex, cross-functional client conversations with limited direction.
• Experience representing a function at governance meetings and service reviews.

Responsibilities

• Act as the primary escalation point and named client contact across all Securities Operations matters.
• Represent SimCorp IOS at client governance meetings, service reviews, and SLA reviews for the region.
• Own the relationship-management strategy for asset manager, investment manager and administrator stakeholders in the region.
• Own on-site oversight support for managed-service (BPO) operations in Sydney.
• Ensure the feedback loop from the client to delivery teams in Manila and Noida drives measurable operational improvement.
• Lead client onboarding support in the APAC timezone, coordinating readiness across all six functional domains.
• Coach and provide business/technical guidance to the Lead Analyst and regional support analysts.
• Own backup-coverage planning for the on-site SME function and escalation continuity.
• Apply cross-domain judgment to resolve the most complex or ambiguous client issues, drawing on expertise across Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR.

Skills

Senior stakeholder management

Governance and escalation ownership

Relationship-management strategy

Securities Operations expertise

Job description

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this role is important for us

The Principal Analyst, Client Representation at SimCorp, is the senior on-site Subject Matter Expert (SME) and named primary client interface for Securities Operations in Sydney — SimCorp's first APAC-region on-site presence for the Investment Operations Services (IOS) team. As the primary escalation owner for a portfolio of APAC asset management and managed-service clients, including one on-site managed-service (BPO) engagement, this role bridges remote operational delivery in Manila and Noida with local client expectations, representing SimCorp IOS at client governance meetings and service reviews. The Principal Analyst coaches the Sydney Lead Analyst and owns the client-relationship governance framework for the region.

Requirements

• 5–8+ years of experience in securities operations, including client-facing or managed-services work.

What you will be responsible for

• Act as the primary escalation point and named client contact across all Securities Operations matters


• Represent SimCorp IOS at client governance meetings, service reviews, and SLA reviews for the region


• Own the relationship-management strategy for asset manager, investment manager and administrator stakeholders in the region


• Own on-site oversight support for managed-service (BPO) operations in Sydney


• Ensure the feedback loop from the client to delivery teams in Manila and Noida drives measurable operational improvement


• Lead client onboarding support in the APAC timezone, coordinating readiness across all six functional domains


• Coach and provide business/technical guidance to the Lead Analyst and regional support analysts


• Own backup-coverage planning for the on-site SME function and escalation continuity


• Apply cross-domain judgment to resolve the most complex or ambiguous client issues, drawing on expertise across Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR

TYPE OF WORK THIS ROLE ENGAGES WITH

• Triaging and resolving client queries across trade processing, asset servicing, reconciliation, delivery excellence, operational data management, and claims & CSDR


• Coordinating with global delivery hubs across multiple time zones


• Building and maintaining relationships with client operational and business stakeholders


• Supporting client onboarding and governance activities


• Escalation management and issue tracking


• Representing the function at client governance and executive-level forums


• Coaching and developing more junior on-site colleagues

What we value

• Expertise across all six Securities Operations domains — Trade Processing, Asset Servicing, Reconciliation, Delivery Excellence, Operational Data Management, and Claims & CSDR


• Advanced senior stakeholder management skills


• Ability to lead complex, unclear client conversations with limited direction


• Executive stakeholder management


• Recognized cross-domain Securities Operations expertise


• Governance and escalation ownership


• Coaching and mentorship


• Relationship-management strategy


• Sound judgment under ambiguity


• SimCorp Dimension expertise

Benefits

• Attractive salary, bonus scheme, and pension are essential for any work agreement.


• However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and work-life balance: flexible working hours and a hybrid model.


• And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

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