Lakeside Park Operations Lead – Guest Experience

Discovery Workstay; Tallangatta; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Accommodation provided

Professional growth opportunities

Discounts at 300+ G'day parks

Employee recognition programs

Outdoor lifestyle & regional stability

Job summary

G’day Group is seeking an experienced hospitality professional to step into an Assistant Manager role at Lake Hume Discovery Park. You will work closely with the Park Manager to oversee daily operations, guest services and team performance at a beautiful lakeside setting.

You will lead by example, coach staff, manage budgets, and collaborate with the wider G’day Group network to deliver memorable guest experiences and drive park performance.

Qualifications

• Proven experience in hospitality, accommodation or caravan park operations.
• Strong people leadership skills, with a focus on training, development and creating a positive team culture.
• Sound financial understanding, with experience assisting with budgets, revenue and cost control.
• Tech savvy, with experience using RMS, Newbook or similar reservations systems.
• Excellent communication and interpersonal skills.
• A genuine customer-first approach and passion for delivering memorable guest experiences.
• A hands-on approach and willingness to assist across all areas of the park.
• Ability to confidently lead operations in the Manager’s absence.
• Flexibility to work weekends, public holidays and after-hours when required.

Responsibilities

• Manage daily park operations and attend to after-hours callouts when required.
• Oversee guest check-ins, reservations, accounts and general reception operations.
• Assist with budgeting, revenue management and cost control to support the park’s financial performance.
• Deliver an exceptional guest experience, responding to enquiries, feedback and reviews.
• Support, coach and motivate the team, contributing to a positive and productive workplace.
• Step up and lead park operations in the Manager’s absence.
• Assist with marketing initiatives to attract new guests and showcase the park’s unique lakeside location.
• Build positive relationships with guests, local businesses, the community and key stakeholders.
• Work collaboratively with the wider G’day Group network, including nearby Discovery Parks, to share resources, knowledge and support where required.
• Assist across the park as needed, taking a hands‑on approach to ensuring the property operates to a high standard.

Skills

Hospitality experience

Leadership

Budgeting & revenue

Communication

Customer focus

Hands-on approach

Flexibility

Driver's license

Tools

RMS

Newbook

Job description

G’day Group is seeking an experienced hospitality professional to step into an Assistant Manager role at Lake Hume Discovery Park. You will work closely with the Park Manager to oversee daily operations, guest services and team performance at a beautiful lakeside setting.

You will lead by example, coach staff, manage budgets, and collaborate with the wider G’day Group network to deliver memorable guest experiences and drive park performance.