Lakeside Park Operations Leader

G'day Group; Lake Hume Village; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Accommodation included

Close-knit park

Growth opportunities

Discounts on park stays

Employee Assistance Program

Job summary

G’day Group is seeking an experienced hospitality professional to step into an Assistant Manager role at Discovery Parks Lake Hume. You will work closely with the Park Manager, overseeing day-to-day operations, guest check-ins, reservations and budgets to ensure smooth performance and an exceptional guest experience.

The role is hands-on, with opportunities to lead in the Manager’s absence, coach staff and contribute to park initiatives.

Qualifications

• Proven experience in hospitality, accommodation or caravan park operations.
• Strong people leadership skills, with a focus on training, development and creating a positive team culture.
• Sound financial understanding, with experience assisting with budgets, revenue and cost control.
• Tech savvy, with experience using RMS, Newbook or similar reservations systems.
• Excellent communication and interpersonal skills.
• A genuine customer-first approach and passion for delivering memorable guest experiences.
• A hands-on approach and willingness to assist across all areas of the park.
• Ability to confidently lead operations in the Manager’s absence.
• Flexibility to work weekends, public holidays and after-hours when required.
• A current driver’s licence

Responsibilities

• Manage daily park operations and attend to after-hours callouts when required
• Oversee guest check-ins, reservations, accounts and general reception operations
• Assist with budgeting, revenue management and cost control to support the park’s financial performance
• Deliver an exceptional guest experience, responding to enquiries, feedback and reviews
• Support, coach and motivate the team, contributing to a positive and productive workplace
• Step up and lead park operations in the Manager’s absence
• Assist with marketing initiatives to attract new guests and showcase the park’s unique lakeside location
• Build positive relationships with guests, local businesses, the community and key stakeholders
• Work collaboratively with the wider G’day Group network, including nearby Discovery Parks, to share resources, knowledge and support where required
• Assist across the park as needed, taking a hands-on approach to ensuring the property operates to a high standard

Skills

Hospitality leadership

Guest experience

Budgeting & finance

Communications

Hands-on leadership

Tools

RMS

Newbook

Job description

G’day Group is seeking an experienced hospitality professional to step into an Assistant Manager role at Discovery Parks Lake Hume. You will work closely with the Park Manager, overseeing day-to-day operations, guest check-ins, reservations and budgets to ensure smooth performance and an exceptional guest experience.

The role is hands-on, with opportunities to lead in the Manager’s absence, coach staff and contribute to park initiatives.