Assistant Manager

G'day Group; Albury City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Accommodation provided

Park network growth opportunities

Discounts on park stays

Service recognition awards

Employee Assistance Program

Job summary

G'day Group is seeking an experienced hospitality professional to join Lake Hume Discovery Park as Assistant Manager. You will work closely with the Park Manager to oversee day-to-day operations, guest check-ins, and reservations while driving service standards and a positive guest experience.

The role requires hands-on leadership, a focus on budgeting and cost control, and the ability to step in during the Manager's absence.

Qualifications

• Proven hospitality leadership experience and guest-service excellence.
• Experience assisting with budgets, revenue and cost control.
• Familiarity with reservations systems (RMS, Newbook or similar).
• Strong communication and team-building skills.

Responsibilities

• Manage daily park operations and handle after-hours callouts as needed.
• Oversee guest check-ins, reservations and reception operations.
• Assist with budgeting, revenue management and cost control to support financial performance.
• Deliver an exceptional guest experience and respond to enquiries and reviews.
• Coach and motivate the team and lead operations in the Manager's absence.
• Support marketing initiatives to attract guests and showcase the lakeside location.

Skills

Hospitality leadership

Guest service

Budgeting & revenue mgmt

Reservations systems

Communication

Team coaching

Operations management

Tools

RMS

Newbook

Job description

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

About Lake Hume Discovery Park

Discovery Parks Lake Hume is a beautiful lakeside holiday park nestled on the shores of Lake Hume, just a short drive from Albury-Wodonga. With a relaxed regional lifestyle, stunning natural surroundings and a close-knit park environment, this is an opportunity to join a smaller, hands-on property where you can make a genuine impact.

With Lake Hume right on your doorstep, guests can enjoy boating, fishing, water skiing and the great outdoors, while nearby Albury and Wodonga offer cafés, restaurants, pubs, shopping and everything you need for everyday living.

The Role

This is an exciting opportunity for an experienced hospitality professional to step into an Assistant Manager role at a beautiful, close-knit holiday park on the shores of Lake Hume.

Working closely with the Park Manager, you'll play an integral role in the day-to-day running of the property, supporting the team, looking after guests and ensuring operations run smoothly. This is a hands-on position suited to someone who enjoys variety, takes pride in their work and is ready to step up and take ownership when required.

Your responsibilities will include but are not limited to:

• Manage daily park operations and attend to after-hours callouts when required
• Oversee guest check-ins, reservations, accounts and general reception operations
• Assist with budgeting, revenue management and cost control to support the park's financial performance
• Deliver an exceptional guest experience, responding to enquiries, feedback and reviews
• Support, coach and motivate the team, contributing to a positive and productive workplace
• Step up and lead park operations in the Manager's absence
• Assist with marketing initiatives to attract new guests and showcase the park's unique lakeside location
• Build positive relationships with guests, local businesses, the community and key stakeholders
• Work collaboratively with the wider G'day Group network, including nearby Discovery Parks, to share resources, knowledge and support where required
• Assist across the park as needed, taking a hands-on approach to ensuring the property operates to a high standard

About you

We're looking for a superstar individual who is passionate about hospitality, thrives in a hands-on environment and can help drive the smooth and successful operation of the park. You'll be a confident leader who can step up and take charge in the Manager's absence, while supporting the team and delivering an exceptional guest experience.

Skills and experience include:

• Proven experience in hospitality, accommodation or caravan park operations
• Strong people leadership skills, with a focus on training, development and creating a positive team culture
• Sound financial understanding, with experience assisting with budgets, revenue and cost control
• Tech savvy, with experience using RMS, Newbook or similar reservations systems
• Excellent communication and interpersonal skills
• A genuine customer-first approach and passion for delivering memorable guest experiences
• A hands-on approach and willingness to assist across all areas of the park
• Ability to confidently lead operations in the Manager's absence
• Flexibility to work weekends, public holidays and after-hours when required

Why work for us

• Live and work in a beautiful lakeside location at Lake Hume
• Competitive salary package with accommodation
• Join a small, close-knit park where you can make a genuine impact
• Professional growth opportunities across Australia's largest park network
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program
• Enjoy the perfect balance of an outdoor lifestyle and regional convenience

If you're ready to take the next step in your hospitality career, work alongside an experienced Park Manager and enjoy an incredible lakeside lifestyle, this could be the opportunity for you.

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.