L2 Production App Support | ClickSoftware & API

ITbility; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading IT services firm is seeking an L2 Production Application Support consultant for a 6-month contract role in Adelaide. The ideal candidate will have strong expertise in ClickSoftware Field Service Edge, L2 application support processes, and SQL for production data validation. Exceptional analytical and communication skills are essential to effectively manage support tasks and collaborate within a joint delivery model. Candidates must have full working rights in Australia to apply.

Qualifications

• Strong understanding of FSE functional areas including work orders, appointments, dispatch, resources.
• Hands-on experience with L2 application support processes including incident, problem, and change management.
• Exceptional communication, leadership, and stakeholder management skills.

Responsibilities

• Provide L2 production application support for FSE functional areas.
• Validate production data and troubleshoot issues using SQL.
• Implement API testing and log analysis for integrations.

Skills

ClickSoftware Field Service Edge (FSE)

L2 application support processes

SQL

API testing tools (e.g., Postman)

ITSM tools (ServiceNow, JIRA)

Communication skills

Analytical problem-solving

Job description

A leading IT services firm is seeking an L2 Production Application Support consultant for a 6-month contract role in Adelaide. The ideal candidate will have strong expertise in ClickSoftware Field Service Edge, L2 application support processes, and SQL for production data validation. Exceptional analytical and communication skills are essential to effectively manage support tasks and collaborate within a joint delivery model. Candidates must have full working rights in Australia to apply.