Senior L2 Application Support Specialist

State Street; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

State Street is seeking a Senior Product Specialist in Melbourne to optimize CRD and related systems for clients, focusing on configuration, database administration, batch processes, and SQL performance tuning. You will review architectures at client sites and participate in system integration testing with third-party vendors.

The role requires strong communication, analytical abilities, and a practical, hands-on approach.

Qualifications

• BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
• Ideally a Bachelor’s degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
• Minimum of 5 years’ experience on database platforms with software application packages.
• Broad knowledge of systems architecture and performance tuning.

Responsibilities

• Analyze problems, answer questions and provide training related to the software.
• Decompose complex issues into primitive components, perform root cause assessment and recommend appropriate solutions.
• Identify and test workarounds for bugs or deficiencies in the software.
• Research issues dealing with third party software used as components of the software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Respond to requests for technical assistance via the customer support portal.
• Cross train peers and less experienced staff in product areas as well as how to properly assess and resolve issues.
• Meet or exceed customer satisfaction metrics established for the support organization.

Skills

SQL knowledge

Analytical skills

Programming basics

Communication skills

Financial services knowledge

Fixed Income/Equity familiarity

Education

BA/MS in computer science or related

Experience in financial services tech

Database platforms experience

Three-tier architecture knowledge

Tools

Bloomberg

Reuters

SQL Server / Oracle

Job description

State Street is seeking a Senior Product Specialist in Melbourne to optimize CRD and related systems for clients, focusing on configuration, database administration, batch processes, and SQL performance tuning. You will review architectures at client sites and participate in system integration testing with third-party vendors.

The role requires strong communication, analytical abilities, and a practical, hands-on approach.