L1 Service Desk Technician - On-site Sydney

Infotech; Sydney; In loco; AUD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

Infotech in Sydney is hiring a Service Desk Technician (L1) for in-office work. The role focuses on ensuring smooth computer operations, handling end-user requests, and escalating as needed to meet SLA expectations.

Ideal candidates have 1–3 years in a service desk, strong communication and documentation skills, and familiarity with O365, AD/Azure AD, Windows 10 and Mac OS. This is a full-time, on-site position in Sydney.

Competenze

• Diploma or degree in a related field and comfort with technology.
• 1-3 years in a service desk or IT support role with end-user focus.
• Strong written and verbal communication and documentation habits.
• Ability to prioritize incidents to meet SLA targets and timelines.

Mansioni

• Provide support for requests via Service Desk channels: ticketing, phone, chat, and self-service.
• Prioritize incidents and service requests to meet target SLAs.
• Record detailed information into the ticketing system for traceability.
• Support laptops, printers, and peripheral devices; assist with setup.
• Maintain hardware/software documentation and asset/license records.
• Escalate complex issues to higher-level support as needed.
• Assist with meeting rooms and AV systems on premises.
• Provide users with basic to intermediate application guidance and training.

Conoscenze

Communication skills

Documentation skills

Incident prioritization

Team collaboration

Technical troubleshooting

Formazione

College/University diploma in related field

Strumenti

O365 administration

Active Directory

Azure AD

Windows 10

Mac OS

InTune

Descrizione del lavoro

Infotech in Sydney is hiring a Service Desk Technician (L1) for in-office work. The role focuses on ensuring smooth computer operations, handling end-user requests, and escalating as needed to meet SLA expectations.

Ideal candidates have 1–3 years in a service desk, strong communication and documentation skills, and familiarity with O365, AD/Azure AD, Windows 10 and Mac OS. This is a full-time, on-site position in Sydney.