L1.5 & L2

Harvey Robinson; Sydney; Hybrid; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Salary + super (AUD 65K–100K)

Clear progression path to L2

Sydney-based role

Customer-facing work

Job summary

Harvey Robinson is seeking an experienced MSP Engineer to join its Sydney team. This hands-on Systems Engineer role is not a Level 1 service desk; you will troubleshoot independently and progress to L2 and project work.

The position offers a salary of $65K–$100K plus super, a clear pathway from L1.5 to L2, and a hybrid Sydney-based environment with diverse client-facing work.

Qualifications

• Current MSP experience is essential.
• 1–2+ years of IT experience across L1/L2 support.
• Currently operating at L1.5 level or above.
• Strong Microsoft 365 and Entra ID knowledge, Intune and Autopilot.
• Good general networking knowledge.
• Strong troubleshooting and problem-solving skills.
• Able to work autonomously and take ownership.
• Proactive, reliable and comfortable working at pace.

Responsibilities

• Work across Microsoft 365, Entra ID, Intune and Autopilot.
• Provide on-site and remote support across client environments.
• Deliver L2 support and project work as skills develop.
• Engage with clients in a professional, proactive manner.
• Troubleshoot issues and manage incidents end-to-end.

Skills

MSP experience

L1/L2 support

Autonomy and ownership

Troubleshooting

Customer-facing

Tools

Microsoft 365

Entra ID

Intune

Autopilot

Windows

Networking

Job description

Are you an experienced MSP Engineer ready to take the next step?

We're recruiting for an established Managed Services Provider looking for a hands‑on Systems Engineer to join its Sydney team. This is not a traditional Level 1 Service Desk role. You'll need solid experience working within an MSP, the ability to troubleshoot independently and the drive to progress into L2 and project work quickly.

What's on offer?

• $65K–$100K + super, depending on experience and capability
• Clear pathway from L1.5 to L2 and project work
• Opportunity to progress within approximately six months
• Sydney-based role
• Customer-facing work with variety, autonomy and responsibility

Systems Engineer L1.5 & L2 | MSP

Sydney | $65K–$100K + Super | L1.5 → L2 → Projects

Are you an experienced MSP Engineer ready to take the next step?

We're recruiting for an established Managed Services Provider looking for a hands‑on Systems Engineer to join its Sydney team. This is not a traditional Level 1 Service Desk role. You'll need solid experience working within an MSP, the ability to troubleshoot independently and the drive to progress into L2 and project work quickly.

What's on offer?

• $65K–$100K + super, depending on experience and capability
• Clear pathway from L1.5 to L2 and project work
• Opportunity to progress within approximately six months
• Sydney-based role
• Customer-facing work with variety, autonomy and responsibility

The Role

You'll work across:

• Microsoft 365 and Entra ID
• Intune and Autopilot
• Windows and end-user support
• General networking
• Remote troubleshooting and monitoring
• Client support and incident management
• On-site support across various client environments
• Face-to-face customer engagement
• L2 support and project delivery as your skills develop

You’ll be joining a small team, so initiative, reliability and ownership are essential.

Career Progression

You’ll start at a level and salary that reflects your current experience, with the opportunity to take on increasing responsibility and project work. The goal is for you to develop into an L2 Systems Engineer who can deliver work independently, manage tasks end-to-end, work on projects and confidently support clients. Engineers who demonstrate these capabilities can progress towards $90K–$100K + super, depending on performance and experience.

What We're Looking For

• Current MSP experience is essential
• Australian citizen or permanent resident only
• 1–2+ years of IT experience across L1/L2 support
• Currently operating at L1.5 level or above
• Strong Microsoft 365 and Entra ID knowledge, Intune and Autopilot
• Good general networking knowledge
• Strong troubleshooting and problem-solving skills
• Able to work autonomously and take ownership
• Proactive, reliable and comfortable working at pace

Interested?

If you're currently working for an MSP in Australia, have Australian citizenship or permanent residency, and are ready to step up, I'd love to hear from you.

Interviews commencing ASAP, with a quick two-stage process.

Additional information

• Excellent Career move for a L1.5 - 2 looking for next step in career
• L1.5 be ready to progress into L2 and project work within 6 months.
• Hybrid, Salary Review at 6 months & exciting clients to work with