Kronos Support Officer | Payroll & Time & Attendance

Humanistiqs; Brisbane; On-site; AUD 72,000 - 98,000; Full time

Benefits offered by this job

1 day WFH

Free onsite parking

Flexible start times

Job summary

Humanistiqs is recruiting two Kronos Support Officers to join the Payroll Operations team based in Eagle Farm, Brisbane. One role is permanent full-time and the other is a 12-month contract, with an October start.

You'll help with timecards, exceptions, Time & Attendance queries and Kronos user support, ensuring payroll information is accurate and processed on time. This role is not a technical Kronos configuration role, and onsite parking is available with one day working from home.

Qualifications

• Experience in Time & Attendance, Payroll or Workforce Management.
• Familiarity with Kronos/UKG or similar Time & Attendance system.
• Experience supporting managers and employees with system or payroll-related queries.
• Good understanding of timecards, exceptions and payroll deadlines.
• Strong communication and customer service skills.

Responsibilities

• Assisting managers and employees with timecards and exceptions
• Troubleshooting day-to-day Time & Attendance issues
• Responding to support tickets, emails and phone enquiries
• Providing one-on-one support and training to Kronos users
• Reviewing timecards and identifying errors or discrepancies
• Supporting fortnightly Time & Attendance payroll processes
• Running and reviewing Time & Attendance reports
• Helping managers with rostering and other Kronos end-user functions
• Working closely with Payroll, HR and other internal teams

Skills

Time & Attendance

Payroll

Kronos/UKG

Customer service

Timecard troubleshooting

Tools

Kronos/UKG

Job description

$85,000 + Super
Permanent or 12-Month Contract
Eagle Farm | Free Parking | 1 Day WFH

We are currently recruiting two Kronos Support Officers to join the Payroll Operations team of a large, well-established organisation based in Eagle Farm.

There is one permanent full-time role and one 12-month contract opportunity, both with an October start.

This role is ideal for someone with experience in Payroll, Time & Attendance or Kronos / UKG support who enjoys helping managers and employees resolve day-to-day timekeeping issues.

Importantly, this is not a technical Kronos configuration role.

You will be supporting the business with timecards, exceptions, Time & Attendance queries and general Kronos assistance, while helping ensure payroll information is accurate and processed on time.

What You’ll Be Doing

• Assisting managers and employees with timecards and exceptions
• Troubleshooting day-to-day Time & Attendance issues
• Responding to support tickets, emails and phone enquiries
• Providing one-on-one support and training to Kronos users
• Reviewing timecards and identifying errors or discrepancies
• Supporting fortnightly Time & Attendance payroll processes
• Running and reviewing Time & Attendance reports
• Helping managers with rostering and other Kronos end-user functions
• Working closely with Payroll, HR and other internal teams

What We’re Looking For

You will ideally have:

• Experience in Time & Attendance, Payroll or Workforce Management
• Previous exposure to Kronos / UKG or a similar Time & Attendance system
• Experience supporting managers and employees with system or payroll-related queries
• A good understanding of timecards, exceptions and payroll deadlines
• Strong communication and customer service skills
• Excellent attention to detail
• The ability to manage competing priorities
• A confident, patient and helpful approach when supporting users
• Experience in a medium-to-large organisation will be highly regarded.
• Knowledge of payroll legislation, industrial awards or enterprise agreements would also be beneficial.

What’s On Offer

• $85,000 + super
• Permanent and 12-month contract opportunities
• 1 day working from home each week
• Free onsite parking
• Flexible start and finish times
• Supportive Payroll Operations team
• October commencement

If you have experience across Kronos, UKG, Payroll or Time & Attendance and enjoy supporting people and solving day-to-day system issues, we would love to hear from you.