Korean-Speaking Technical Support Engineer (Remote AU)

Coinscapture; Australia; Hybrid; AUD 79,000 - 96,000; Full time

Job summary

Coinbase in Australia is seeking a Technical Support Engineer, Korean-speaking, to help deliver high-quality customer support in a hybrid, remote-friendly environment. You will investigate complaints, document resolutions, and coordinate with cross‑functional teams to drive timely outcomes.

You will also support legal teams with evidence analysis and contribute to scalable, data‑driven workflows in a fast-paced crypto setting. A strong focus on accuracy and customer satisfaction is required.

Qualifications

• 3+ years in financial services, crypto, investigations, legal or tech.
• Experience with multiple support channels (voice, email, chat).
• Strong communication and attention to detail.

Responsibilities

• Investigate and respond to complaints across channels.
• Manage Tier 2 issues and escalations with minimal guidance.
• Collaborate with internal/external stakeholders and legal teams.
• Identify gaps and drive process improvements.

Skills

Customer support

Communication

Root-cause analysis

AI productivity

Adaptability

Tools

Google Workspace

JIRA

Salesforce

Job description

Coinbase in Australia is seeking a Technical Support Engineer, Korean-speaking, to help deliver high-quality customer support in a hybrid, remote-friendly environment. You will investigate complaints, document resolutions, and coordinate with cross‑functional teams to drive timely outcomes.

You will also support legal teams with evidence analysis and contribute to scalable, data‑driven workflows in a fast-paced crypto setting. A strong focus on accuracy and customer satisfaction is required.