Remote Crypto Complaints Specialist

Keyton; Brisbane; Remote; AUD 79,000 - 96,000; Full time

Job summary

Coinbase Brisbane is seeking a complaints analyst to support a global customer base. The role focuses on investigating, documenting, and resolving complaints across multiple channels while collaborating with legal and regulatory teams.

The position requires 3+ years in finance/crypto or related fields, strong communication, and proficiency with data tools. On-site work is expected with in-person participation throughout the year.

Qualifications

• Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal or tech.
• Experience with multiple support channels (voice, e-mail, and chat).
• Ability to analyze evidence and support legal teams.
• Excellent written and verbal communication across global stakeholders.
• Proficiency in documenting issues and generating data visualizations.

Responsibilities

• Investigate and respond to customer complaints with swift, documented resolutions.
• Prioritize and escalate Tier 2 issues with minimal guidance.
• Collaborate with internal and external stakeholders to improve processes.
• Produce data visualizations to reveal complaint trends.
• Assist legal teams with research on complex customer issues.

Skills

Complaint analysis

Regulatory compliance

Legal investigations

Tools

Google Workspace

JIRA

Salesforce

Job description

Coinbase Brisbane is seeking a complaints analyst to support a global customer base. The role focuses on investigating, documenting, and resolving complaints across multiple channels while collaborating with legal and regulatory teams.

The position requires 3+ years in finance/crypto or related fields, strong communication, and proficiency with data tools. On-site work is expected with in-person participation throughout the year.