Remote Korean-Speaking Technical Support Engineer

Aestra Pty; Townsville City; Remote; AUD 79.000 - 96.000; Vollzeit

Zusammenfassung

Coinbase is seeking a Technical Support Engineer, Korean-speaking, to join our Global Complaints team in Australia. The role focuses on investigating and resolving complex consumer complaints, coordinating with legal and internal teams, and driving process improvements.

Strong communication and data skills are essential in a fast-paced environment. The position requires in-person participation in Australia, with occasional offsite collaboration.

Qualifikationen

• Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal or tech industry.
• Experience with multiple support channels including voice, e-mail, and chat.
• Curiosity to chase problems to root cause and willingness to roll up sleeves to investigate the unknown.
• High accuracy, superb attention to detail, and excellent proofreading skills.
• Comfort with AI tools to improve productivity and workflows.

Aufgaben

• Provide support for Coinbase customers who submitted complaints by investigating, troubleshooting and responding.
• Manage, prioritize, and respond to Tier 2 issues, inquiries, and escalations; resolve complex escalations with minimal guidance.
• Communicate with internal and external stakeholders clearly and empathetically.
• Lead by example to set high performance standards for support analysts.
• Assist legal teams in researching complex issues concerning customers and analyzing evidence.
• Create data visualizations to highlight complaint trends and demographics.

Tools

Google Workspace

JIRA

Salesforce

Jobbeschreibung

Coinbase is seeking a Technical Support Engineer, Korean-speaking, to join our Global Complaints team in Australia. The role focuses on investigating and resolving complex consumer complaints, coordinating with legal and internal teams, and driving process improvements.

Strong communication and data skills are essential in a fast-paced environment. The position requires in-person participation in Australia, with occasional offsite collaboration.