Knowledge Management Consultant - Home Claims & HiYA

Auto-; North Lakes; On-site; AUD 70,000 - 90,000; Part time

Job summary

Auto- in North Lakes, Australia is seeking a Knowledge Management Consultant for Home Claims to maintain and enhance knowledge assets, workflows, and procedures within HIYA. The role focuses on ensuring accuracy, accessibility, and ongoing improvement of the knowledge base.

The successful candidate will collaborate with stakeholders, analyze data, and support change efforts to embed knowledge changes across the Home Claims function.

Qualifications

• Knowledge management practices for Home Claims
• Experience with HIYA workflow design and maintenance
• Ability to analyse data to drive improvements
• Collaborative engagement with cross-functional teams
• Change champion for knowledge embedding across departments

Responsibilities

• Create and maintain Home Claims knowledge within agreed timelines
• Handle knowledge requests and liaise with subject matter experts
• Develop and deploy best-practice knowledge across HIYA
• Monitor usage data to identify continuous improvement opportunities
• Support onboarding and accreditation for knowledge practices

Skills

Knowledge management

HiYA platform

Data reporting

Stakeholder collaboration

Tools

HiYA

Job description

Auto- in North Lakes, Australia is seeking a Knowledge Management Consultant for Home Claims to maintain and enhance knowledge assets, workflows, and procedures within HIYA. The role focuses on ensuring accuracy, accessibility, and ongoing improvement of the knowledge base.

The successful candidate will collaborate with stakeholders, analyze data, and support change efforts to embed knowledge changes across the Home Claims function.