Knowledge Management Consultant

Auto-; North Lakes; On-site; AUD 70,000 - 90,000; Part time

Job summary

Auto- in North Lakes, Australia is seeking a Knowledge Management Consultant for Home Claims to maintain and enhance knowledge assets, workflows, and procedures within HIYA. The role focuses on ensuring accuracy, accessibility, and ongoing improvement of the knowledge base.

The successful candidate will collaborate with stakeholders, analyze data, and support change efforts to embed knowledge changes across the Home Claims function.

Qualifications

• Knowledge management practices for Home Claims
• Experience with HIYA workflow design and maintenance
• Ability to analyse data to drive improvements
• Collaborative engagement with cross-functional teams
• Change champion for knowledge embedding across departments

Responsibilities

• Create and maintain Home Claims knowledge within agreed timelines
• Handle knowledge requests and liaise with subject matter experts
• Develop and deploy best-practice knowledge across HIYA
• Monitor usage data to identify continuous improvement opportunities
• Support onboarding and accreditation for knowledge practices

Skills

Knowledge management

HiYA platform

Data reporting

Stakeholder collaboration

Tools

HiYA

Job description

• Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, 4509,Australia
• Employee Type Temporary (TEMP)

Description

Maintain overall integrity of Home Claims Knowledge, with a focus on delivering Home strategy, regulatory and compliance requirements, and optimising business outcomes and customer experience.

Requirements

Secondary Hiring Leader - Matthew David Roberts

A Home Knowledge Management Consultant is responsible for:

• Collaboratively supporting the Home Claims business functions with composing and maintaining technical workflows (process) and procedures in HIYA.
• Providing a central source to keep the C&A knowledge base up to date, presented in a usable format.
• Developing, deploying, and maintaining best practice knowledge, through the HiYA platform in order to sustain or improve the capability and effectiveness of Home Claims.
• Reporting and analysing data to monitor and identify continuous improvement opportunities in the effectiveness and use of HiYA for Home Claims, which may include user data and system enhancements.
• Supporting as a C&A Change Champion / Knowledge expert to identify departments, cross functional impacts and implement and embed knowledge changes as required.
  Validating and supporting the communication of knowledge (process and procedure) changes

POSITION ACCOUNTABILITIES

• Provide Home Claims knowledge creation and maintenance within agreed timeframe
• Manage and action knowledge requests within agreed timeframe
• Liaise with key subject experts / stakeholders to gather and document process information
• Accountable for developing, deploying, and maintaining best practice knowledge (quality and quantity) to sustain or improve the capability of Home Claims within expected timeframes
• Apply, monitor and ensure adherence to Knowledge Management design principles (design concepts, style guide and formatting) for all knowledge as required in accordance with control mechanisms
• Collaborate and support with the implementation, embedding and use of HIYA across Home Claims by building and maintaining relationships with cross business functions and stakeholders
• Support the C&A Knowledge Onboarding / Accreditation program with ongoing coaching and mentoring in knowledge best practices