Knowledge Management Analyst — Aged Care (Contract)

Healthdirect Australia

Sydney

On-site

AUD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Flexible work arrangements

14 weeks company Paid Parental Leave

Wellbeing program

Individual curated learner journeys

Job summary

Healthdirect Australia seeks a Knowledge Management Analyst to develop, maintain and improve the My Aged Care Knowledge Management System (KMS). Based in Sydney, you will translate complex policy and operational requirements into clear, practical content used daily by contact centre staff, Healthdirect teams and the Department of Health.

You will collaborate with stakeholders to create end-user instructions, manage content lifecycle, and ensure accurate reporting on KMS activity.

Qualifications

Experience in Knowledge Management or technical writing in a complex service environment.
Proven ability to develop end-user work instructions and procedures.
Experience with KM systems, content lifecycle, version control and governance.
Strong stakeholder engagement and ability to work with senior stakeholders.
Comfort navigating business systems and basic HTML.
Experience within government, health, aged care or regulated service environments is desirable.

Responsibilities

Develop, audit and maintain knowledge articles for accuracy and relevance.
Navigate simple HTML code to support document creation and editing.
Track update requests from suggestion to go-live with status visibility.
Assign metadata, tags and keywords and maintain content menus.
Validate work instructions against systems including Dynamics, Siebel or Twilio.
Engage SMEs to validate assumptions and incorporate feedback before changes go live.
Provide reporting on KMS activity and performance to Service and Strategy Leads.