Knowledge Management Specialist

Cbus Super Fund; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

A leading superannuation fund in Melbourne is seeking a Knowledge Management Specialist to design and implement a cloud-based platform. The ideal candidate will have experience in Knowledge Management, exceptional communication skills, and the ability to engage diverse stakeholders. This full-time position offers the chance to play a vital role in enhancing member experience through effective knowledge management.

Qualifications

• Experience implementing a Knowledge Management platform.
• Deep understanding of Knowledge Management technology.
• Attention to detail and strong written communication.

Responsibilities

• Design and implement the Knowledge Management solution.
• Create Knowledge Management content with Subject Matter Experts.
• Ensure content complies with regulations.

Skills

Knowledge Management implementation

Written communication skills

Interpersonal skills

Detail orientation

Job description

Join to apply for the Knowledge Management Specialist role at Cbus Super Fund.

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Created by workers, for workers, Cbus Super is one of Australia’s most successful Superannuation funds. For four decades we’ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we’ve been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role

In this newly-created role, you will assist in the design, implementation and ongoing development of Cbus’ cloud-based Knowledge Management platform. You will collaborate with stakeholders across all levels in our Member and Employer Experience business unit to build and deliver a single source of truth for all our front line and operational teams, with the objective of ensuring a consistent and seamless member experience.

Accountabilities and Responsibilities

• Architecture design of the Knowledge Management solution in accordance with information design principles
• Collaborating with Subject Matter Experts to create clear, concise Knowledge Management content and artefacts
• Ensuring content complies with legislative, regulatory and business requirements
• Engaging with stakeholders across the business unit to increase understanding of correct utilisation of the platform and maximise adoption
• Managing the ongoing pipeline content requests driven from various stakeholder/business units to ensure content is purposeful and accurate
• Ensuring knowledge content is accurate and current through the completion of regular review cycles

Experience and Qualifications

You’ll bring:

• Previous experience in implementation of a Knowledge Management platform combined with a deep understanding of Knowledge Management technology
• Experience in a highly regulated industry. Superannuation is ideal, but financial services / Health Insurance / Banking / Government would also be well regarded
• Exceptional attention to detail and written communication skills
• Strong interpersonal skills; the ability to engage people across all levels and manage conflicting priorities
• Experience in service led design principles would be an advantage

If you’re passionate about detail and accuracy in knowledge management and are looking for an opportunity to design, build and implement a platform from the ground up, we look forward to hearing from you.

Belong at Cbus

We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We’re looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We’re keen to hear from you

If you’ve read through the requirements of this role and you feel like you haven’t fully met the criteria, we would still encourage you to apply. If you require assistance with your application, please contact our Talent Acquisition Team via [e-mail]

Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website: cbussuper.com.au/careers

Applications Close: Tuesday, 2nd September

This is a full-time position based in Melbourne

Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, thank you.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service and Training