Knowledge Experience Lead (Content Strategy & UX)

Medibank; Melbourne; Presencial; AUD 150 000 - 190 000; Tempo integral

Resumo da oferta

Medibank is seeking a strategic Knowledge & Content Design Lead to shape the knowledge experience across the Medibank Hub. You will partner with senior stakeholders to improve structure, governance and delivery of knowledge, enhancing frontline performance.

You will lead a team of Content Designers and set the standards for content experiences, information architecture, and knowledge platforms across a large frontline environment. Interstate candidates are considered.

Qualificações

• Experience leading content, UX content or knowledge management teams.
• Strong grounding in UX design principles and UI familiarity.
• Expertise in content strategy, information architecture and user-centred design.
• Proven ability to establish governance, standards and quality frameworks.
• Track record of creating plain-English content with accessibility considerations.

Responsabilidades

• Lead the Knowledge Content Design function and coach a team of Content Designers.
• Develop and deliver the knowledge experience strategy and roadmap.
• Establish content design standards, governance, and best practices.
• Drive improvements in information architecture, content usability and knowledge platforms.
• Use research, data and user insights to improve knowledge experiences and frontline performance.
• Partner with leaders across the business to influence priorities and drive change.

Conhecimentos

Team Leadership

Content Design

UX Writing

Information Architecture

Content Strategy

Governance

Accessibility

Stakeholder Engagement

Ferramentas

HTML/CSS

Confluence

Jira

Figma

CMS

Descrição da oferta de emprego

Medibank is seeking a strategic Knowledge & Content Design Lead to shape the knowledge experience across the Medibank Hub. You will partner with senior stakeholders to improve structure, governance and delivery of knowledge, enhancing frontline performance.

You will lead a team of Content Designers and set the standards for content experiences, information architecture, and knowledge platforms across a large frontline environment. Interstate candidates are considered.