Knowledge Experience Lead

Medibank Private Limited; Melbourne; Presencial; AUD 150 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working

wellbeing support

Career growth opportunities

Resumo da oferta

Medibank Group is transforming how knowledge supports our people and customers. We are seeking a strategic Knowledge & Content Design Lead to join the Medibank Hub and shape the knowledge experience ecosystem across a large frontline environment.

You will partner with senior stakeholders, develop strategy and roadmaps, establish governance, and drive improvements in information architecture and usability. This role leads a team of Content Designers and acts as the design authority for knowledge

Qualificações

• Experienced leader in Content Design, UX Content, Information Architecture or Knowledge Management.
• Proven ability to lead content/design teams and drive governance.
• Strong user-centred design principles and accessibility awareness.
• Experience with knowledge platforms and digital content technologies.

Responsabilidades

• Lead the Knowledge Content Design function and coach a team of specialist Content Designers.

Conhecimentos

Leadership

Content Design

UX Content

Information Architecture

Knowledge Management

Governance & standards

Stakeholder engagement

Accessibility & readability

Content platforms

HTML/CSS basics

Ferramentas

Confluence

Jira

Figma

Content Management Systems

HTML/CSS

Descrição da oferta de emprego

Medibank Group is transforming how knowledge supports our people and customers. We are seeking a strategic Knowledge & Content Design Lead to join the Medibank Hub and shape the knowledge experience ecosystem across a large frontline environment.

You will partner with senior stakeholders, develop strategy and roadmaps, establish governance, and drive improvements in information architecture and usability. This role leads a team of Content Designers and acts as the design authority for knowledge