Design Research Lead — Drive discovery & product strategy

Medibank Private Limited; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Medibank Private Limited in Melbourne is seeking an experienced Design Research Lead for a 10‑month fixed‑term contract to strengthen how customer evidence, experimentation and insights influence product and service design decisions.

You’ll lead and coach multidisciplinary teams, shaping research approaches and turning customer understanding into confident product directions. This role balances strategic thinking with practical delivery and requires strong stakeholder influence.

Qualifications

• Experience leading design research in CX, UX, product or service design environments.
• Experience in customer research, discovery and experimentation.
• Proven ability to coach and build research capability across multidisciplinary teams.
• Translate customer insights into clear, actionable opportunities.
• Partner across Design, Product, Engineering and Insights teams.
• Strong communication and ability to influence at all levels of the organisation.

Responsibilities

• Lead and evolve Medibank’s design research practice.
• Coach teams to embed customer discovery, research and experimentation into product development.
• Mentor designers and researchers to build research capability and storytelling.
• Shape research frameworks, standards, tools and experimentation practices.
• Partner with Customer Insights to connect research with VOC, market research and behavioural data.
• Work with Product, Design and Engineering leaders to align research with product strategies and roadmaps.
• Turn customer insights into opportunities that influence product and service strategy.
• Champion research and experimentation as drivers of better customer and business outcomes.

Skills

Design research

Coaching teams

Stakeholder influence

Research strategy

Job description

Medibank Private Limited in Melbourne is seeking an experienced Design Research Lead for a 10‑month fixed‑term contract to strengthen how customer evidence, experimentation and insights influence product and service design decisions.

You’ll lead and coach multidisciplinary teams, shaping research approaches and turning customer understanding into confident product directions. This role balances strategic thinking with practical delivery and requires strong stakeholder influence.