Knowledge & Content Design Lead

Medibank; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Medibank is seeking a strategic Knowledge & Content Design Lead to shape the knowledge experience across the Medibank Hub. You will partner with senior stakeholders to improve structure, governance and delivery of knowledge, enhancing frontline performance.

You will lead a team of Content Designers and set the standards for content experiences, information architecture, and knowledge platforms across a large frontline environment. Interstate candidates are considered.

Qualifications

• Experience leading content, UX content or knowledge management teams.
• Strong grounding in UX design principles and UI familiarity.
• Expertise in content strategy, information architecture and user-centred design.
• Proven ability to establish governance, standards and quality frameworks.
• Track record of creating plain-English content with accessibility considerations.

Responsibilities

• Lead the Knowledge Content Design function and coach a team of Content Designers.
• Develop and deliver the knowledge experience strategy and roadmap.
• Establish content design standards, governance, and best practices.
• Drive improvements in information architecture, content usability and knowledge platforms.
• Use research, data and user insights to improve knowledge experiences and frontline performance.
• Partner with leaders across the business to influence priorities and drive change.

Skills

Team Leadership

Content Design

UX Writing

Information Architecture

Content Strategy

Governance

Accessibility

Stakeholder Engagement

Tools

HTML/CSS

Confluence

Jira

Figma

CMS

Job description

At Medibank Group, our brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia. We're building a workplace where people can thrive, grow and make a meaningful impact, while helping shape a healthier future for our customers, patients and communities.

Lead the future of knowledge experiences at Medibank.

At Medibank, we're transforming how knowledge supports our people and customers.

We're looking for a strategic and experienced Knowledge & Content Design Lead to join the Medibank Hub and lead the evolution of our knowledge experience ecosystem.

This is an exciting opportunity to shape the strategy, standards and future direction of knowledge design across a large and complex frontline environment.

The role leads a team of Knowledge Content Designers and specialists and acts as the design authority for content experiences, knowledge architecture and knowledge platforms across the Hub.

We are open to candidates from interstate.

The Opportunity

As a Knowledge & Content Design Lead, you will shape how knowledge is experienced across the Medibank Hub.

You'll partner with senior stakeholders across the business to improve how knowledge is structured, governed and delivered, helping create better experiences and stronger business outcomes.

What You'll Be Doing

• Lead the Knowledge Content Design function and coach a team of specialist Content Designers.
• Develop and deliver the knowledge experience strategy and roadmap.
• Establish content design standards, governance frameworks and best practices.
• Drive improvements in information architecture, content usability and knowledge management platforms.
• Use research, data and user insights to improve knowledge experiences and frontline performance.
• Partner with leaders across the business to influence priorities and deliver meaningful change.

About You

You'll be an experienced leader in Content Design, UX Content, Information Architecture or Knowledge Management with a passion for creating simple, effective experiences for users. You'll bring:

• Experience leading content, UX content or knowledge management teams.
• Strong grounding in user experience design principles, and familiarity with user interface design
• Expertise in content strategy, information architecture and user-centred design.
• Strong stakeholder engagement and influencing skills.
• Experience establishing governance, standards and quality frameworks.
• A proven track record of creating plain English content aligned with accessibility standards and readability metrics.
• The ability to balance strategic thinking with practical delivery.
• Experience working with knowledge platforms, content management systems and digital content technologies, including a practical understanding of HTML, CSS and accessibility principles that support effective digital knowledge experiences.
• An aptitude for technology and delivery systems that will support the end to end management of projects and workflows. (e.g. Miro, Confluence, Jira and/or Figma)

Why Medibank?

This is a unique opportunity to build a knowledge experience capability from the ground up and influence how thousands of frontline interactions are supported every day.

You'll join a team focused on improving customer and employee experiences, simplifying complexity and creating scalable solutions that deliver meaningful impact.

Why work for Medibank Group?

At Medibank Group, we're creating Australia's healthiest workplace by putting the health, wellbeing and success of our people at the centre of everything we do. We know that when people feel supported, connected and empowered to be themselves, they do their best work.

That's why we invest in flexible ways of working, career growth, wellbeing support and meaningful experiences that help our people thrive both professionally and personally.

To learn about what’s in it for you, visit https://careers.medibank.com.au/the-medibank-experience

Be Yourself. Belong Here

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work