Service Centre Manager

Epiroc; City of Kalgoorlie-Boulder; Hybrid; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary package

Company vehicle

Salary continuance insurance

Novated leasing options

Paid parental leave

Education assistance and professional

Employee Assistance Program (EAP)

Job summary

Epiroc is seeking a Service Centre Manager in Kalgoorlie, WA, to lead a high‑performing service operation in one of Australia’s key mining regions. You will oversee safe, efficient service delivery, manage customer expectations, drive financial performance, and foster a culture of accountability and continuous improvement.

Working with customers, technicians and regional teams, you will strengthen relationships, monitor KPI performance, and identify opportunities to enhance value and operational

Qualifications

• Mechanical trade qualification or equivalent technical background.
• Proven leadership experience within mining, heavy equipment, maintenance, or related industries.
• Strong understanding of surface and/or underground mining equipment maintenance and repair practices.
• Experience managing operational budgets, labour performance, WIP, and service profitability.

Responsibilities

• Lead and develop a team of service professionals, fostering a culture of safety, accountability, and high performance.
• Build and maintain strong customer relationships through consistent service excellence.
• Manage operational activities to ensure safety, quality, productivity, and financial targets are achieved.
• Monitor and control service costs, labour utilisation, WIP, and resource allocation.
• Drive continuous improvement initiatives to optimise service delivery and business outcomes.
• Ensure compliance with Epiroc and customer health, safety, environmental, and quality standards.
• Deliver accurate operational and financial reporting, including KPI monitoring and performance analysis.
• Support business growth through identifying opportunities to improve customer value and operational efficiency.

Skills

Leadership experience

Mining equipment maintenance

Budget management

Communication skills

Planning and organisation

Computer literacy

Reporting & KPI analysis

Education

Mechanical trade qualification or equivalent

Tools

Service management systems

Job description

Select how often (in days) to receive an alert:

Functional area: Service

Onsite or Remote: Hybrid

Country/Region: AU

Location:

Kalgoorlie, WA, AU, 6430

Company name: Epiroc

Date of posting: Oct 27, 2026

Lead People. Drive Performance. Deliver Customer Success.

Are you an experienced mining services leader ready to take the next step in your career?

At Epiroc, we are at the forefront of innovation in mining and infrastructure equipment, delivering world-class solutions that help our customers operate safely, sustainably, and productively. With a strong reputation for technical excellence and customer partnership, we are looking for an exceptional leader to join our team as Service Centre Manager in Kalgoorlie.

This is an exciting opportunity to lead a high-performing service operation in one of Australia's most significant mining regions. You will play a critical role in driving operational performance, developing your team, strengthening customer relationships, and ensuring outstanding service delivery across the Goldfields.

About the Role

As Service Centre Manager, you will be responsible for the overall leadership and performance of the Kalgoorlie Service Centre. You will oversee the safe and efficient delivery of service operations, manage customer expectations, drive financial performance, and foster a culture focused on accountability, teamwork, and continuous improvement.

Working closely with customers, technicians, and regional leadership teams, you will ensure Epiroc remains the partner of choice for aftermarket support and equipment maintenance services.

Key Responsibilities

• Lead and develop a team of service professionals, fostering a culture of safety, accountability, and high performance
• Build and maintain strong customer relationships through consistent service excellence
• Manage operational activities to ensure safety, quality, productivity, and financial targets are achieved
• Monitor and control service costs, labour utilisation, Work in Progress (WIP), and resource allocation
• Drive continuous improvement initiatives to optimise service delivery and business outcomes
• Ensure compliance with Epiroc and customer health, safety, environmental, and quality standards
• Deliver accurate operational and financial reporting, including KPI monitoring and performance analysis
• Support business growth through identifying opportunities to improve customer value and operational efficiency

About You

To be successful in this role, you will bring a combination of strong technical knowledge, leadership capability, and commercial acumen.

You will ideally possess:

• Mechanical trade qualification or equivalent technical background
• Proven leadership experience within mining, heavy equipment, maintenance, or related industries
• Strong understanding of surface and/or underground mining equipment maintenance and repair practices
• Experience managing operational budgets, labour performance, WIP, and service profitability
• Demonstrated ability to lead teams through change, coach employees, and build engagement
• Strong communication, planning, and organisational abilities
• High level of computer literacy and proficiency with service management systems and reporting tools

Why Join Epiroc?

At Epiroc, our people are our greatest asset. We invest in our employees and provide opportunities for career growth across Australia and our global business.

Our employees enjoy:

• Competitive salary package
• Company vehicle
• Salary continuance insurance
• Novated leasing options
• Paid parental leave
• Education assistance and professional development support
• Employee Assistance Program (EAP) for you and your family
• Career advancement opportunities within a global organisation
• A culture built on innovation, collaboration, and customer success

About Epiroc

Epiroc is a leading productivity and sustainability partner for the mining and infrastructure industries. We develop and provide innovative equipment, consumables, and services for surface and underground mining, civil construction, infrastructure projects, and natural resource operations worldwide.

Our mission is simple: helping our customers succeed while driving the transformation toward a more sustainable future.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com