Product Specialist

Epiroc; Western Australia; In loco; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Epiroc seeks a proactive Product Specialist to join the Product Support team in Australia. You will support Surface Drills, with emphasis on Pit Vipers, commissioning new equipment and delivering expert after-sales service.

You will train customers and internal staff, drive product improvement feedback to the factory, and ensure safe, efficient operation across sites in Australia including Perth. Travel will be frequent.

Competenze

• Australian recognised trade certificate and hands-on drill equipment knowledge.
• Experience in Technical Support or Drill Fitter roles preferred.
• Ability to train customers and internal staff on equipment use.

Mansioni

• Commission new equipment and provide expert support for Surface Drills.
• Deliver technical expertise and after-sales support to customers.
• Provide feedback to factory for product improvement and training.
• Develop technical capabilities of customers and internal personnel.
• Ensure safe, efficient operation and travel to sites as needed.

Conoscenze

Product knowledge

Technical troubleshooting

Training delivery

Customer service

Travel flexibility

Formazione

Australian recognised trade certificate

Descrizione del lavoro

Epiroc is recognised today as a genuine global leader in innovative product engineering solutions along with an unmatched and continued commitment to providing world class solutions to its construction and mining customers.

Epiroc is now seeking a proactive and highly motivated Product Specialist to join our dynamic and growing Product Support team. In this role, you will provide expert support across a range of Surface Drills equipment, with a focus on Pit Vipers - Large Range blast Hole drills.

As a Product Specialist, you will play a key role in commissioning new equipment, delivering technical expertise and after-sales support and driving continuous product improvement through detailed feedback to the factory. You will also be responsible for developing and enhancing the technical capabilities of both customers and internal personnel, ensuring safe, efficient, and productive operation of Epiroc drilling equipment.

This is a unique opening for someone with a strong background in technical product support to take on a dynamic role that gives you the opportunity to work at our facilities in Perth and at customer sites across Australia.

The successful applicant will have:

• A strong commitment to working safely and looking after your colleagues.
• An Australian recognised trade certificate.
• Experience in a similar Technical Support or Drill Fitter role.
• Expert level Epiroc product knowledge and technical troubleshooting skills.
• Previous experience delivering technical and product familiarity training.
• Excellent verbal and written communication skills.
• Ability to prepare comprehensive documentation.
• Passion to continuously improve.
• Flexibility to travel frequently and at times with short notice.

What Epiroc offer:

• Competitive remuneration packages and salary sacrificing.
• Flexible roster arrangements.
• Support of a global company with mobility opportunities
• Internal and external training to help you thrive in your role

This is a rare opportunity for you to further build your career with Epiroc. Your passion belongs here!

We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com