Key Account Manager - Workers Compensation

IAG; Melbourne, Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

13% superannuation

20 days annual leave + 5 MyLeave

Up to 50% off personal insurance

Partner discounts on private health

20 weeks paid parental leave

LinkedIn Learning access

IAG Academy study assistance

Secondment opportunities

Job summary

CGU, part of Insurance Australia Group (IAG), is seeking a Key Account Manager for Workers’ Compensation. The role is permanent and full-time, based in Gadigal Country (Sydney), Naarm (Melbourne) or Boorloo (Perth).

You’ll manage broker relationships, drive retention, and collaborate with underwriting and claims teams to achieve excellent customer outcomes. You’ll bring insurance experience, strong stakeholder engagement, and deep workers’ compensation knowledge to support underwriting decisions

Qualifications

• Experience in insurance or similar client facing roles.
• Confidence influencing and engaging stakeholders, including senior leaders and brokers.
• Strong industry knowledge to support underwriting decisions and pricing.
• Ability to balance improvement initiatives with customer needs and regulatory requirements.
• Experience delivering strategic engagement and service plans that drive growth and retention.
• Clear, confident communication tailored for varied audiences.

Responsibilities

• Build strong relationships with brokers and policyholders to bring our value proposition to life.
• Manage and grow a diverse portfolio by driving retention and new business opportunities.
• Partner with Underwriting, Claims and Broker teams for seamless, joined-up experiences.
• Use Workers' Compensation expertise to support quality underwriting and claims management.
• Advocate for your portfolio to keep teams focused on priorities and reduce non-core activities.
• Deliver exceptional service to lift satisfaction and strengthen loyalty.

Skills

Client facing

Stakeholder engagement

Underwriting support

Industry knowledge

Communication

Growth & retention

Job description

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Key Account Manager - Workers Compensation

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Boorloo (Perth).

What You'll Do

• Build strong, trusted relationships with brokers and policyholders by bringing our Customer Value Proposition to life through consistent, personalised account management.
• Manage and grow a diverse portfolio by driving retention, improving underperforming policies, and developing targeted broker plans and new business opportunities.
• Partner closely with Underwriting, Claims and Broker teams to deliver seamless, joined up experiences and consistently strong outcomes for customers.
• Use your workers compensation expertise to support quality underwriting decisions, sustainable pricing outcomes, and effective claims management practices.
• Advocate for your portfolio internally, helping teams stay focused on what matters most and reducing non core activities wherever possible.
• Deliver exceptional service that lifts customer satisfaction, supports fair complaint resolution, and strengthens long term loyalty and trust.

What You'll Bring

• Experience in insurance or similar client facing roles, ideally with strong exposure to workers compensation or commercial insurance environments.
• Confidence influencing and engaging a wide range of stakeholders, including senior leaders, brokers and complex customer groups.
• Strong industry knowledge to support quality underwriting, claims outcomes and commercially sound decision making.
• Ability to balance improvement initiatives with customer needs, regulatory requirements and broader community expectations.
• Experience developing and delivering strategic engagement and service plans that drive growth and retention outcomes.
• Clear, confident communication skills, with the ability to tailor messages for varied audiences, including senior and executive forums.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Monday 9 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.

We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.