Key Account Manager - Furniture Sales

Temple and Webster; New South Wales; Hybride; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Staff discounts

Birthday leave

Parental leave

Catered lunches

Résumé du poste

Temple and Webster — Australia’s leading online furniture and homewares retailer — is seeking a Key Account Manager to grow strategic B2B relationships and drive long-term revenue through collaboration with clients and internal teams.

You will manage major accounts, read client goals, negotiate upsell opportunities, and deliver tailored solutions while ensuring outstanding service and accurate quotes, invoices, and support. This role embraces a hybrid work model and customer-first success.

Qualifications

• Proven sales experience in building/interior design or furniture industries
• Ability to read and interpret floor plans and layouts
• Experience in Commercial Furniture is highly regarded
• Excellent influencing and stakeholder management at all levels (including C-suite)

Responsabilités

• Grow and manage a portfolio of key business accounts
• Understand client goals and deliver tailored solutions
• Pursue upsell and cross-sell opportunities with strong negotiation
• Coordinate with internal and offshore teams for quotes, invoices and support
• Gather client feedback, resolve issues, and enhance experience
• Use account insights to identify new business opportunities

Connaissances

Key account management

Negotiation

Client relationships

Sales strategy

Presentations

CRM proficiency

Outils

Salesforce

Description du poste

Join Australia’s number one online furniture and homewares retailer and play a pivotal role in strengthening and growing our B2B partnerships. As a Key Account Manager, you will focus on developing strategic accounts, ensuring clients receive exceptional service while driving long-term revenue growth through deeper collaboration.

What You’ll Do

• Manage and grow a portfolio of key business accounts, driving retention and expansion
• Partner with clients to understand their goals and deliver tailored solutions
• Demonstrate strong negotiation skills and business acumen in pursuing upsell and cross-sell opportunities for strategic sales
• Collaborate with internal and offshore teams to deliver seamless service, accurate quotes, invoices, and account support
• Proactively gather client feedback, resolve issues, and enhance the customer experience
• Leverage sales data and account insights to uncover new business opportunities

What You’ll Bring

• Proven sales experience within the building, interior design, or furniture industries (e.g., showroom sales, bathroom/flooring/tapware specialists, commercial furniture, or interior designers with sales backgrounds)
• Demonstrated ability to read and interpret floor plans and technical layouts.
• Experience in the Commercial Furniture industry highly regarded
• Excellent ability to influence and partner with stakeholders at all levels, including C-suite
• Strong business acumen, negotiation skills, and a client-first approach
• Confidence in using CRM systems (e.g Salesforce) and reporting on client metrics
• Outstanding communication and presentation skills

Why Join Us

• Work with Australia’s leading online furniture and homewares retailer
• Focus on strengthening trusted client partnerships - not cold calling
• Be part of an innovative and fast-growing B2B division
• Hybrid working arrangements - WFH Monday’s & Friday’s
• Supportive culture that values adaptability, teamwork, and customer success
• Thursday happy hour in our games room (yes, pool table and old-school arcade games)
• Catered lunches three days a week + subsidised barista coffee
• Paid birthday leave + parental leave
• Daily mindfulness practice
• Staff discounts across our entire range
• A culture that’s ambitious, grounded, and always evolving