Account Manager

RSEA; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Base salary + car allowance + comissão

Employee discounts across safety range

Training and career development

Job summary

RSEA Safety is seeking a motivated Account Manager to join our team based in Hurstville, NSW. This predominantly office-based role involves managing a portfolio of B2B accounts, building strong relationships, growing existing business, and ensuring service levels are maintained.

Regular interaction with Sales, Operations and Customer Service teams is essential. You will identify opportunities to increase customer spend, conduct reviews, and negotiate commercial terms while maintaining accurate

Qualifications

• Experience in account management, customer relationship management or B2B sales.
• Experience managing and developing an existing customer portfolio.
• Commercially minded with a focus on customer retention and account growth.
• Confident discussing pricing, preparing quotes and identifying sales opportunities.
• Strong relationship-building and communication skills.
• Good administration, reporting and organisational capability.
• Comfortable managing multiple accounts and competing priorities.
• Microsoft Office capability; ERP experience such as Pronto is advantageous
• Safety, industrial, workwear or related industry experience is advantageous but not essential

Responsibilities

• Manage and grow an existing portfolio of B2B customer accounts.
• Build and maintain relationships with key customer contacts and decision-makers.
• Identify opportunities to increase customer spend through cross-selling and expanding product ranges.
• Conduct regular customer reviews and proactively manage account requirements.
• Prepare quotes, manage pricing and negotiate commercial arrangements.
• Monitor customer activity, sales performance and account profitability.
• Respond to customer enquiries and resolve issues in a timely manner.
• Work closely with Sales, Customer Service, stores and warehouses to ensure customer requirements are met.
• Maintain accurate customer records, account information and sales activity.
• Support customer onboarding, product catalogues, pricing and account setup

Skills

Account management

B2B sales

Relationship building

Pricing & quotes

Cross-selling

ERP experience

Tools

Pronto ERP

Job description

RSEA Safety is Australia’s largest independent safety retailer, supplying high-quality workwear, PPE and safety equipment across Australia and New Zealand.

With a strong national footprint across retail and B2B, we partner with businesses to deliver tailored safety solutions that support their people and operations.

About Us

RSEA Safety is Australia’s largest independent safety retailer, supplying high-quality workwear, PPE and safety equipment across Australia and New Zealand.

With a strong national footprint across retail and B2B, we partner with businesses to deliver tailored safety solutions that support their people and operations.

The Role

We are seeking a motivated Account Manager to join our team based in Hurstville, NSW.

This is a predominantly office-based role with regular customer interaction and occasional travel to client sites. You'll manage a portfolio of B2B accounts, focusing on building customer relationships, growing existing business, maintaining service levels and identifying opportunities to increase customer spend.

You'll work closely with our internal Sales, Operations and Customer Service teams to ensure customer requirements are met and accounts are managed effectively.

Key Responsibilities

• Manage and grow an existing portfolio of B2B customer accounts
• Build and maintain relationships with key customer contacts and decision-makers
• Identify opportunities to increase customer spend through cross-selling and expanding product ranges
• Conduct regular customer reviews and proactively manage account requirements
• Prepare quotes, manage pricing and negotiate commercial arrangements
• Monitor customer activity, sales performance and account profitability
• Respond to customer enquiries and resolve issues in a timely manner
• Work closely with Sales, Customer Service, stores and warehouses to ensure customer requirements are met
• Maintain accurate customer records, account information and sales activity
• Support customer onboarding, product catalogues, pricing and account setup

About You

• Experience in account management, customer relationship management or B2B sales
• Experience managing and developing an existing customer portfolio
• Commercially minded with a focus on customer retention and account growth
• Confident discussing pricing, preparing quotes and identifying sales opportunities
• Strong relationship-building and communication skills
• Good administration, reporting and organisational capability
• Comfortable managing multiple accounts and competing priorities
• Microsoft Office capability; ERP experience such as Pronto is advantageous
• Safety, industrial, workwear or related industry experience is advantageous but not essential

What We Offer

• Base salary + car allowance + commission
• Full-time permanent position based in Hurstville
• Employee discounts across our safety product range
• Training and career development opportunities
• Supportive and collaborative team environment

Applicants must be permanent residents or Australian citizens to be eligible for this position.