Key Account Manager

Johnson & Johnson Co.; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Parental leave (up to 18 weeks)

Volunteer leave

Additional annual leave purchase

Wellbeing day

Wellness reimbursement

Employee Assistance Program

Enhanced compassionate leave

Life insurance

Job summary

Johnson & Johnson Vision in Sydney or Melbourne is seeking a results-driven Key Account Manager to lead online and omni-channel initiatives for ACUVUE products. You will manage major ecommerce partnerships, shape pricing and promo strategies, and drive sustainable growth.

The role emphasizes cross-functional collaboration with Marketing, Supply Chain and Finance, a strong emphasis on forecasts and P&L, and a track record in multinational settings.

Qualifications

• Bachelor’s degree in business or related field.
• 5+ years of Online Key Account and Marketing experience in a multinational company.
• Strong ecommerce and online retail knowledge.
• Proven ability to develop business cases and forecasts.
• Excellent communication and stakeholder management.

Responsibilities

• Lead Ecommerce Key Account strategy across online grocers and pharmacies.
• Set pricing, ranging, and channel policies for ACUVUE products.
• Plan and execute marketing campaigns on customer sites.
• Own commercial planning, budgets, and promotional ROI.
• Coordinate with Marketing, Supply Chain, and Finance for local sourcing and inventory.

Skills

Account Management

Ecommerce Marketing

Stakeholder Collaboration

Strategic Thinking

Forecasting & P&L

Negotiation

Communication

Education

Bachelor's degree

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Primary Care Physicians (Commission)

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia, Notting Hill,, Victoria, Australia

Job Description:

About The Company

Johnson & Johnson Vision is a member of the Johnson & Johnson Family of Companies. We are a leading global optical company that develops life-changing techniques for all ages.

Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through its world-leading ACUVUE® Contact Lenses.

The Opportunity

An opportunity has become available for a results driven Key Account Manager to join our Vision Care Team in Sydney or Melbourne.

The role with lead Johnson & Johnson Vision Care ANZ Strategy including Online Key Account customer management and end-to-end promotional implementation and marketing execution. The role will also shape a sustainable replenishment channel while achieving ACUVUE NTS targets and market share growth via brand visibility and successful wearer retention, upgrade and competitor switch.

Responsibilities

• Lead Ecommerce Key Account strategy and partnerships — customer engagement, joint planning, contract negotiation and performance management to drive online growth.
• Set pricing, ranging and channel policies — ensure ACUVUE availability, protect the fitting channel and optimise cost-to-serve (delivery, warehousing, DTP, order automation).
• Plan and execute marketing and promotions on customer sites — develop assets, run collaborative campaigns, elevate product visibility and maintain ecommerce fundamentals (content, placement, ratings/reviews).
• Own commercial planning and financials — build promotional business cases, manage forecasts, budgets (gross-to-net), campaign tracking and gap-closure initiatives.
• Ensure committed local supply and cross-functional collaboration — secure 100% local sourcing, monitor inventory/sell-in/sell-out and coordinate with Marketing, Supply Chain, Finance and other stakeholders.

About You

• Preferred minimum education: Bachelor’s degree.
• Preferred area of study: Business related discipline
• Preferred related industry experience: Online FMCG – management of Major grocery and Pharmacy ecommerce retailers
• Other qualifications: 5+ years of Online Key Account and Marketing experience with proven track record in multi-national company.
• Proven ecommerce commercial acumen with expertise in building business cases, managing P&L, and delivering accurate forecasts.
• Online Marketing experience via customer websites and database access.
• Ability to develop targeted marketing assets
• Insights-driven with understanding of customer needs and omni-channel market dynamics.
• Strategic thinker with a big-picture perspective while maintaining attention to detail.
• Innovative, committed to business excellence, and focused on achieving results.
• Proactive, demonstrating initiative to identify opportunities and mitigate risks.
• Skilled influencer with the ability to lead and drive outcomes through collaboration and teamwork.
• Exceptional communication and interpersonal skills; thrives under pressure.

Why Choose Us:

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits:

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

All applicants must have rights to work in Australia with a full Drivers License and access to a vehicle.

Preferred Skills:

Account Management, Business Behavior, Collaboration, Compliance Management, Cultural Competence, Customer Centricity, Customer Training, Execution Focus, Good Laboratory Practices (GLPs), Market Knowledge, Medical Affairs, Problem Solving, Relationship Building, Sales, Sales Support, Solutions Selling, Sustainable Procurement, Vendor Selection