Key Account Manager

CRC Industries (Aust); Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

CRC Industries (Aust) is seeking a Senior Key Account Manager to oversee a portfolio of key accounts across our markets in ANZ. You will lead strategic account planning, forecast demand, and drive profitable growth through targeted promotions and launches.

You will collaborate with field and regional teams to ensure consistent execution, build strong customer relationships, and deliver on annual sales objectives. A Bachelor's degree and 5+ years in a similar role are preferred.

Qualifications

• Proven track record in managing strategic accounts.
• Ability to develop and execute account plans.
• Experience forecasting and aligning demand with supply.
• Strong analytical and decision-making capabilities.

Responsibilities

• Support the commercial leadership team through execution of CRC's three-year plan.
• Develop account plans to support annual sales objectives.
• Forecast sales and input into demand planning and inventory management.
• Chair quarterly business reviews and analyse POS data for growth and KPIs.
• Negotiate trading terms to maximise profitability.
• Enhance customer experience with national channel strategies.
• Lead new product launches and promotional plans.
• Collaborate with field and regional sales to ensure consistent execution.
• Build strong relationships to drive loyalty and long-term growth.
• Prepare progress reports and range reviews for stakeholders.
• Provide market insights and competitive analyses to guide strategies.

Skills

Key account management

Strategic thinking

Negotiation

Sales forecasting

Cross-functional collaboration

Data analysis

Communication skills

Presentation skills

Relationship-building

Education

Bachelor's degree in related field

Job description

Reporting to the ANZ Strategic Account Manager, the Key Account Manager will manage a portfolio of key accounts across our markets, demonstrating strong leadership and strategic direction for our customers.

Key responsibilities

Support the commercial leadership team through execution of CRC's three-year plan

Develop account plans to support the achievement of annual sales objectives

Support operations and supply chain through accurate sales forecasting and input into demand planning and inventory management

Chair and manage regular quarterly business reviews, analysing all available POS data to ensure CRC is delivering growth above market and meeting all customer KPIs and deliverables

Manage and negotiate trading term agreements that maximise profitability for the business

Enhance the customer experience through the day-to-day management and implementation of national channel strategies

Drive new product launches and lead the execution of effective promotional plans

Work closely with field sales and regional sales management teams to ensure consistent customer execution and achievement of commercial objectives

Build and leverage strong customer relationships through best-practice account management to drive customer satisfaction, loyalty and long-term business growth

Plan and present reports on account progress, goals, quarterly initiatives and range reviews for internal and external stakeholders

Contribute market insights, customer feedback, competitive analysis and commercial recommendations to support the development of sales and marketing strategies

About you

Strong strategic thinker with exceptional key account development/management skills

Outstanding at getting in front of customers, gaining buy in, and then selling across all levels of the organisation

Track record of successfully managing a variety of existing commercial relationships with proven sales growth

Prior experience understanding and working with a variety of customers across the automotive and hardware (consumer) industries

Proficiency in analysing data, building reports and making strategic recommendations based on data and trends

Demonstrated financial acumen with the ability to analyse profitability, promotional performance, trading terms and return on investment

Demonstrated project management capability with the ability to manage multiple initiatives simultaneously and deliver outcomes on time

Excellent negotiation skills and strong customer service ethics

Excellent written and verbal communication skills

Familiarity with digital marketing and social media technologies and their application to account management initiatives and end-user engagement

Highly motivated individual with the attitude, drive and commercial capability to develop new business opportunities

Outstanding interpersonal skills, with the ability to establish strong working relationships and collaborate effectively with all stakeholders

Bachelor's degree in a related field and/or equivalent industry experience is desirable

Minimum five years' experience in a similar role or related industry

Please include a cover letter with your application