Key Account Manager

people2people; Sydney; On-site; AUD 95,000 - 130,000; Full time

Job summary

people2people is partnering with a well-established technology solutions provider to support enterprise and government customers across Australia.

You will own a portfolio of key customer accounts, focusing on relationship management, account growth and delivering an exceptional customer experience, while collaborating with internal teams to navigate technology requirements and expand partnerships.

Qualifications

• Experience managing and growing existing customer accounts.
• Strong relationship-building and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proactive, commercially minded and detail-oriented.
• Interest in technology and business solutions.

Responsibilities

• Develop and maintain relationships with key customer stakeholders.
• Deliver high-quality service across your account portfolio.
• Identify opportunities within existing accounts.
• Prepare quotations, proposals and tender submissions.
• Manage sales opportunities from qualification to close.
• Maintain CRM records and pipeline updates.
• Collaborate with internal teams to ensure customer success.
• Expand networks across customer organisations.

Skills

Account management

Relationship building

Communication

Organisational skills

Tech-savvy

Tools

CRM systems

Job description

Please note: The successful candidate must be able to obtain a Defence Security Clearance.

The Opportunity:

We’re partnering with a client who is a well-established technology solutions provider that works alongside leading global IT hardware vendors to support a portfolio of enterprise and government customers across Australia

Reporting to Sales Manager, you will take ownership of a portfolio of key customer accounts, focusing on relationship management, account growth and delivering an exceptional customer experience.

You will work closely with stakeholders across a range of organisations, helping them navigate technology requirements while identifying opportunities to expand existing partnerships.

Key Responsibilities:

• Develop and maintain strong relationships with key customer stakeholders
• Deliver responsive, high-quality customer service across your account portfolio
• Identify and develop new opportunities within existing customer accounts
• Prepare quotations, proposals and tender submissions
• Manage sales opportunities from qualification through to successful close
• Maintain accurate CRM records, pipeline activity and account updates
• Collaborate with internal teams to ensure successful customer outcomes
• Build broader networks and strengthen engagement across customer organisations

About You:

To be successful, you will bring:

• Previous experience managing and growing existing customer accounts
• Strong relationship-building and stakeholder management skills
• Excellent verbal and written communication abilities
• A proactive, commercially minded approach
• Strong organisational skills and attention to detail
• A genuine interest in technology and business solutions
• Knowledge of leading technology vendors and enterprise technology solutions

MUST HAVE EITHER:

• Experience working with Government or Defence customers OR
• Exposure to IT infrastructure, hardware, software or managed services

What's on Offer:

• Competitive salary package based on experience
• Growth opportunities and ability to build career planning around you
• Established customer relationships and a strong market reputation
• A supportive and collaborative team culture
• A stable, relationship-driven sales environment focused on long-term success