Key Account Manager

Rohlig Logistics; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Paid birthday leave

Discretionary bonus

Career development opportunities

Job summary

Röhlig Logistics in Sydney, Australia seeks an experienced Key Account Manager to grow our business across Air, Sea and Contract Logistics. You will maintain strong customer relationships, understand contracts and billing, and drive new business while coordinating with internal teams to streamline reporting and service delivery.

You will lead cross-functional projects, develop account plans, and participate in new business wins, with a focus on innovation, efficiency, and service excellence for

Qualifications

• Substantial sales/key account management experience within freight forwarding.
• Proven track record of identifying and securing business opportunities.
• Strong commercial and business acumen with effective influencing and negotiation skills to achieve targets.
• Highly engaging and innovative with the ability to find solutions for the customer.
• Strong written and verbal communication skills with the ability to interact and build effective relationship with people from multi-national and diverse backgrounds.
• Excellent planning, time management, collaboration, decision making, organisation, presentation and negotiating skills.
• Strong attention to detail and accuracy.

Responsibilities

• Maintain excellent relationships with customers from understanding the contract, scope of works and commercial rates to accuracy of billing, customer surveys and business reviews
• Develop and enhance supply chain services to customers focusing on innovation, efficiency, returns, safety, and service excellence such as depth and new business sales of Röhlig’s core and value added services of Contract Logistics, Courier, Ocean, Air and Customs consultancy to the benefit of Röhlig and its customers
• Achieve set portfolio and new business growth targets
• Work with our internal teams to streamline reporting processes and implement customer CW1 interfaces
• Delivery on clients’ reporting requirements - weekly, monthly & QBR's
• Interact with Finance and support the retrieval of outstanding payment for services
• Be the conduit for all non-conformances with the client and work co-operatively with Operations to resolve in a timely manner and interact with all service streams of Warehousing, Import, Export, Compliance, Customer service, Pricing and Transport departments to ensure resolution
• Lead cross-function teams for customer based projects
• Actively participate in the process of winning new business by working with Product Managers and Sales teams
• Responsible for the implementation & growth of new business accounts won by the Sales department
• Develop and maintain an Account Development Plan and strategy

Skills

Key account management

Freight forwarding sales

Negotiation

Customer relationship

Commercial acumen

Communication skills

Planning & time management

Cross-functional collaboration

Attention to detail

Job description

For more than 170 years, Röhlig has mastered the growing complexity of global freight forwarding. By combining the professional competence of a large enterprise with a family-owned company’s virtues and values, we have successfully asserted ourselves on the logistics market. Based on our global network, we create tailor-made solutions to improve our clients’ logistics processes.

We are looking for an experienced Key Account Manager to join our high performing team and grow our business in Air, Sea and Contract Logistics.

Responsibilities

Maintain excellent relationships with customers from understanding the contract, scope of works and commercial rates to accuracy of billing, customer surveys and business reviews

Develop and enhance supply chain services to customers focusing on innovation, efficiency, returns, safety, and service excellence such as depth and new business sales of Röhlig’s core and value added services of Contract Logistics, Courier, Ocean, Air and Customs consultancy to the benefit of Röhlig and its customers

Achieve set portfolio and new business growth targets

Work with our internal teams to streamline reporting processes and implement customer CW1 interfaces

Delivery on clients’ reporting requirements - weekly, monthly & QBR's

Interact with Finance and support the retrieval of outstanding payment for services

Be the conduit for all non-conformances with the client and work co-operatively with Operations to resolve in a timely manner and interact with all service streams of Warehousing, Import, Export, Compliance, Customer service, Pricing and Transport departments to ensure resolution

Lead cross-function teams for customer based projects

Actively participate in the process of winning new business by working with Product Managers and Sales teams

Responsible for the implementation & growth of new business accounts won by the Sales department

Develop and maintain an Account Development Plan and strategy

Requirements

Substantial sales/key account management experience within freight forwarding

Proven track record of identifying and securing business opportunities

Strong commercial and business acumen with effective influencing and negotiation skills to achieve targets

Highly engaging and innovative with the ability to find solutions for the customer

Strong written and verbal communication skills with the ability to interact and build effective relationship with people from multi-national and diverse backgrounds

Excellent planning, time management, collaboration, decision making, organisation, presentation and negotiating skills

Strong attention to detail and accuracy

What you can expect

An autonomous and supportive environment with flexible arrangements available for a mix of office and home working. In Australia, our team of experts provides its services from 6 locations. Working at Röhlig means to live internationally, everyday staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, paid birthday leave, discretionary bonus scheme, considerable opportunities for personal development and long-term career planning provide the basis for your success.